Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Easygenerator via Ashby
ABOUT EASYGENERATOR
We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.
We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
WHAT YOU’LL DO
- Interact with customers across chat, email, and calls
- Share best practices and recommendations
- Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
- Collaborate with Sales, Development, Marketing, and QA
- Represent the “voice of the customer” inside the company
- Contribute to process improvements and exceed KPIs
WHAT YOU BRING
- Bachelor’s degree or equivalent experience
- 1–2 years in a customer-facing role (support, success, service)
- Excellent English communication skills (written + spoken)
- Customer-first mindset with strong active listening skills
- General computer proficiency and SaaS product knowledge
- Ability to multitask and stay calm under pressure
- Positive, team-oriented, and proactive attitude
WHAT'S IN IT FOR YOU
- Be part of a fast-growing scale-up where you make an impact from day one
- Join an international team of passionate, supportive colleagues
- Grow with us — new opportunities open quickly as we scale
- Thrive in an inclusive, diverse workplace where performance matters most
READY TO JOIN US?
- Apply now and help us deliver world-class support while shaping the future of EdTech!
Source: Easygenerator careers (Ashby)