Senior Data Scientist, Customer Value Forecasting

HelloFresh
Toronto, Canada
On-site

Who this role is best for

Data scientists with experience in customer lifetime value modeling and strong Python/SQL skills will find this hybrid role in Toronto's customer valuation domain.

Best fit for

  • Individuals who have mentored junior data scientists and driven methodological improvements in team workflows
    — “Mentor junior team members and promote best practices”
  • Professionals adept at real-time decision-making and optimizing personalized customer interventions
    — “Design and refine predictive frameworks to determine optimal personalized recommendations”

Things to consider

  • Requires a minimum of 2 days in-office per week in Toronto, with no explicit mention of remote flexibility beyond that
    — “minimum of 2 days in office per week”
  • Candidates must be prepared to work with AI-integrated tools for application processing
    — “AI-integrated technology to help us process and evaluate applications”

How to stand out

  • Highlight real-world examples of deploying predictive models in customer analytics or personalization systems
    — “hands-on experience designing, training, evaluating, and deploying large-scale predictive models”
  • Emphasize experience with MLOps platforms and model monitoring frameworks in your resume or interview narrative
    — “Interest in working with modern data science tooling such as cloud platforms, MLOps platforms, experimentation tools, version control, and model monitoring frameworks”
  • Demonstrate your ability to translate complex modeling work into clear, actionable insights for non-technical stakeholders
    — “Ability to communicate complex technical findings to both technical and non-technical stakeholders”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • developed production-grade predictive models
  • mentored junior team members
Typical background
experience with customer lifetime value modeling

Skills & requirements

Required

Machine LearningPythonSQLData ProcessingModel Deployment

Preferred

Cloud PlatformsMlops

Stack & domain

PythonSQLPandasNumPyscikit-learnCatboostLightgbmPyTorchTensorFlowSparkCommunicationProblem-solvingMentoringMachine LearningData ScienceCustomer Value Forecasting

About the role

Original posting from HelloFresh

S'more about the team

We are hiring a Senior Data Scientist in our Customer Value Forecasting Squad inside the Customer Value Optimization Tribe to help build scalable machine learning models and predictive frameworks that drive value forecasting products at HelloFresh. As a Senior Data Scientist, your work will be pivotal in enabling our team to derive actionable insights, develop production-grade predictive models, and advance our customer valuation capabilities. Additionally, you will master the design and development of robust machine learning solutions capable of processing massive datasets and supporting critical business workflows.

Lettuce share what this role will be responsible for

Collaborate with engineers and product managers in a cross-functional team to improve HelloFresh’s customer value forecasting accuracy and efficiency.

Take ownership of the end-to-end machine learning lifecycle, including research, feature formulation, model development, validation, and monitoring for production-level inference.

Mentor junior team members and promote best practices in statistical modeling, experiment design, and data science methodology across the team.

Stay up-to-date on the latest advancements in data science and machine learning. Propose and implement methodological improvements or advanced algorithms to enhance predictive modeling accuracy and team efficiency.

Design and refine predictive frameworks to determine optimal personalized recommendations and sequential customer interventions in real-time.

All other duties, as assigned

Sound a-peeling? Here's what we're looking for

A passion for solving complex business problems with advanced machine learning and statistical modeling within a fast-paced environment. Experience with customer lifetime value modeling or personalization is a plus.

Strong programming skills in Python and SQL, with expertise in data science libraries (e.g., pandas, NumPy, scikit-learn) and ML frameworks (e.g., CatBoost, LightGBM, PyTorch/TensorFlow). Experience processing large-scale data and working with Spark is a plus.

Hands-on experience designing, training, evaluating, and deploying large-scale predictive models and machine learning pipelines for production use cases.

Pick up new technologies and modeling methodologies quickly while solving actual business problems.

Interest in working with modern data science tooling such as cloud platforms, MLOps platforms, experimentation tools, version control, and model monitoring frameworks.

Ability to communicate complex technical findings to both technical and non-technical stakeholders.

An AI-native mindset, continuously leveraging generative AI tools and workflows to enhance productivity, code quality, and problem-solving efficiency.

Let’s cut to the cheese, this is why you'll love it here

Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.

Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!

RRSP Matching - Competitive RRSP matching program offered

Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 

Family Benefits - A parental leave top-up program for expectant parents.

Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team

Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!

Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Toronto, ON Pay Range$170,000—$200,000 CAD

Source: HelloFresh careers

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