Senior Manager, Solution Engineering

Gong
Austin +4 more
Hybrid

Who this role is best for

Aimed at senior sales engineering leaders who can build and manage high-performing teams and demonstrate expertise in AI-driven revenue platforms.

Best fit for

  • Candidates with a background in managing enterprise sales engineering teams and a passion for AI-driven revenue solutions
    — “building and managing high-performing sales engineering teams for 3+ years
  • Individuals with deep knowledge of sales technology and data workflows, who can translate complex concepts into business outcomes
    — “Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems
  • Leaders who thrive in a collaborative environment and can influence cross-functional teams to drive revenue growth
    — “Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth

Things to consider

  • Requires direct involvement in deal execution, even for senior leadership roles
    — “readiness to roll up your sleeves and engage directly on deals
  • Hybrid work arrangement may require regular in-office presence in select US cities
    — “This position is a hybrid-based role (office and remote).

How to stand out

  • Highlight experience in leading teams that drive AI-first go-to-market strategies
    — “advising on complex workflows and guiding customers toward an AI-first approach
  • Emphasize your ability to mentor and develop sales engineers to maximize their impact
    — “Recruit, mentor, and empower Sales Engineers to maximize their potential
  • Showcase your understanding of data flows and AI concepts in past roles
    — “Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • build and lead a high-performing team
  • drive revenue growth
Typical background
sales engineeringteam management

Skills & requirements

Required

Team BuildingMentoringTrainingCollaborationProcess Optimization

Preferred

Ai-first Approach

Stack & domain

Sales EngineeringAIRevenue IntelligenceCustomer SuccessSales EnablementLeadershipMentoringCollaborationTeam ManagementSalesRevenue Operations

About the role

Original posting from Gong via Greenhouse

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. 

As a senior manager on our Solution Engineering team, you will be instrumental in building and leading a team of Solution Engineers dedicated to our strategic enterprise business unit. You will work closely with cross-functional stakeholders and guide the team in solution-based selling of our industry-leading Revenue AI platform.

Location: This position is a hybrid-based role (office and remote).

RESPONSIBILITIES

Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.

Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.

Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.

Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.

Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.

Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.

Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.

Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

QUALIFICATIONS 

A proven track record of building and managing high-performing sales engineering teams for 3+ years.

10+ years of relevant sales engineering experience.

Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.

Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.

Ability to foster trust and collaboration among team members and cross-functional stakeholders.

Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.

Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.

Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.

Understanding of security and privacy considerations related to SaaS systems.

Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.

Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

PERKS & BENEFITS 

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

401(k) program to help you invest in your future.

Education & learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work-life blend.

Paid parental leave to support you and your family.

Company-wide recharge days each quarter.

Work from home stipend to help you succeed in a remote environment.

The target OTE for this position is $255,000-$300,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Source: Gong careers (Greenhouse)

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