Senior Operations Manager, DC

ALO

Memphis Distribution Center +2 more

On-site

Who this role is best for

Strong fit for operations leaders with e-commerce fulfillment experience who can drive continuous improvement and lead multi-shift teams.

Best fit for

Candidates with 5–8+ years of leadership in high-volume distribution or e-commerce fulfillment
— “5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.”
Individuals with hands-on leadership experience and a track record of team development
— “Hands-on leadership style with the ability to coach and develop teams.”
Professionals skilled in Lean, Six Sigma, or Kaizen methodologies for operational efficiency
— “Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.”

Things to consider

Must be available to work nights, weekends, and holidays in a fulfillment center setting
— “Ability to work nights, weekends, and holidays as required.”
Role requires managing large teams in a multi-shift environment with high operational demands
— “Experience leading large teams in a multi-shift environment.”

How to stand out

Highlight experience in managing peak-season operations and labor strategies
— “Execute peak-season and promotional event plans, including staffing, training, and shift coverage.”
Emphasize achievements in improving on-time ship rate and order accuracy
— “Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.”
Showcase ability to lead safety initiatives and ensure compliance in high-volume settings
— “Drive strong safety performance and ensure compliance with all workplace safety standards.”
Demonstrate technical proficiency with WMS, labor management systems, and fulfillment KPIs
— “Working knowledge of WMS, labor management systems, and fulfillment KPIs.”
Highlight experience in cross-functional collaboration with IT, engineering, and other departments
— “Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Achieved consistent service level agreements (SLAs) for order fulfillment
Led and developed operations managers and frontline leaders
Executed peak-season and promotional event plans
Identified productivity improvements and cost-saving opportunities

Typical background

Bachelor’s degree in supply chain, operations, business, engineering, or related field5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or related industries

Skills & requirements

Required

Operations ManagementPeople LeadershipPerformance ManagementContinuous ImprovementSystems And Technology ManagementFinancial ManagementCross-functional Collaboration

Preferred

Lean Six SigmaKaizen

Stack & domain

LeadershipCommunicationOperationsFulfillmentCustomer CareTechnology Solutions

About the role

Original posting from ALO via Greenhouse

WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW:
At Alo, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care, and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
The Senior Operations Manager,DC is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager, DC plays a critical role in peak execution, people leadership, and operational scalability.
RESPONSIBILITIES: 
Fulfillment Operations Execution
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
Monitor real-time performance and adjust labor and workflows to meet changing demands.
People Leadership
Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
Drive strong safety performance and ensure compliance with all workplace safety standards.
Coach leaders on performance management, engagement, and talent development.
Peak & Labor Management
Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
Manage labor productivity, attendance, and overtime to meet volume requirements.
Support flex staffing, temporary labor, and cross-training strategies.
Performance Management & Continuous Improvement
Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
Conduct root-cause analysis for misses and lead corrective action plans.
Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
Systems & Technology
Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
Partner with IT and engineering teams to resolve system issues and improve throughput.
Support rollout and stabilization of automation and process changes.
Financial & Cost Control
Manage departmental labor and operating costs within budget.
Identify productivity improvements and cost-saving opportunities.
Support capital and process improvement business cases.
Cross-Functional Collaboration
Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
Communicate operational status, risks, and performance updates to site leadership.
QUALIFICATIONS:
Education & Experience
Bachelor’s degree in supply chain, Operations, Business, Engineering, or related field preferred.
5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
Experience leading large teams in a multi-shift environment.
Skills & Competencies
Strong execution in fast-paced, high-change environments.
Data-driven mindset with strong analytical and problem-solving skills.
Hands-on leadership style with the ability to coach and develop teams.
Working knowledge of WMS, labor management systems, and fulfillment KPIs.
Excellent communication and cross-functional collaboration skills.
Working Conditions
Fulfillment center environment with extended hours and peak-season demands.
Ability to work nights, weekends, and holidays as required.
Minimal travel expected.
Success Measures
On-time ship rate and order accuracy
Productivity and labor efficiency
Safety and compliance performance
Peak execution results
Team engagement and retention
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Source: ALO careers (Greenhouse)