Senior Product Director, AI & Agent (Chatbot)

Okx

Hong Kong +1 more

On-site

Who this role is best for

Aimed at senior product leaders with AI expertise who can drive both user-facing and operational AI strategies.

Best fit for

Candidates with 12+ years in product & tech and a history of leading technically complex products at scale
— “12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale”
Individuals with proven experience in deploying conversational or agentic AI products as an owner, not a contributor
— “Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor”
Candidates with a strong background in LLM product architecture and safety design
— “Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design”

Things to consider

Fluency in both English and Mandarin is a mandatory requirement for this role
— “Executive-level communication in English and Mandarin”
The role is centered on a dual mandate covering user-facing and internal operational systems
— “building the AI layer that defines OKX's next decade”

How to stand out

Highlight your experience in auditability and explainability in regulated environments
— “Experience operating in regulated environments where auditability and explainability are hard requirements”
Demonstrate your ability to define and execute AI product strategies from inception to scale
— “You will define what this product is, how it earns user trust, and how it deepens over time”
Emphasize your background in financial markets and institutional trust-building
— “Fluency in financial markets and what it takes to earn user and institutional trust”

Pace · SteadyCollaboration · HighAutonomy · HighDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Leading the strategy and execution of OKX's conversational AI assistant
Owning the agentic AI roadmap for OKX's internal functions
Designing shared infrastructure that powers both mandates

Typical background

12+ years in product & tech5+ years in a senior leadership roleProven track record shipping complex products at scale

Skills & requirements

Required

Product StrategyAI Product DevelopmentConversational AIAgentic AILLM Product ArchitectureRegulated Environment ComplianceExecutive CommunicationFinancial Markets Knowledge

Preferred

Crypto ExperienceFintech ExperienceFinancial Services ExperienceTechnical Field Graduate DegreeConversational AI Product ExperienceAgentic AI Product Experience

Stack & domain

LLM Product ArchitectureMulti-agent SystemsRAGTool UseEvaluationSafety DesignFinancial MarketsCryptoFintechFinancial ServicesExecutive-level CommunicationEnglishMandarinLeadershipCommunicationProblem SolvingTeam PlayerAIChatbotRegulated EnvironmentOperational Rigor

About the role

Original posting from Okx via Greenhouse

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market.
We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade.
What You’ll Be Doing
User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time.
Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible.
AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets.
What We Look For In You
12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale
Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor
Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design
Experience operating in regulated environments where auditability and explainability are hard requirements
Strong consumer product instinct alongside operational product rigor
Fluency in financial markets and what it takes to earn user and institutional trust
Executive-level communication in English and Mandarin
Nice-To-Haves
Background in crypto, fintech, or financial services at global scale
Graduate degree in a technical field
Experience with successful Conversational AI or Agentic AI products
Why this role
OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
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Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Source: Okx careers (Greenhouse)