Senior Site Services Manager

HelloFresh
Derby, United Kingdom
On-site

Who this role is best for

Best suited to experienced facilities professionals with leadership capabilities working in a manufacturing or logistics environment in Derby, UK.

Best fit for

  • Experienced facilities professionals with proven leadership in team development and operational compliance
    — “Lead, motivate, and develop the Facilities & Maintenance team to achieve outstanding performance”
  • Candidates with a strong background in managing maintenance budgets and contractors
    — “Experience managing maintenance budgets, projects, and contractors to deliver safe, cost-effective solutions”
  • Individuals with a deep understanding of health and safety regulations and food safety standards
    — “Champion a culture of Food Safety and Health & Safety, ensuring compliance with legal requirements and recognised standards”

Things to consider

  • UK work rights are mandatory, as the company does not provide sponsorship
    — “you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time”
  • The role involves direct responsibility for health and safety compliance and incident reporting
    — “report incidents immediately and actively raise health and safety-related concerns to your Line Manager”

How to stand out

  • Highlight your experience in leading teams and driving operational excellence through continuous improvement initiatives
    — “Drive continuous improvement initiatives that enhance operational performance, reliability, and efficiency”
  • Emphasize your track record in managing budgets and achieving cost savings without compromising quality
    — “Build strong relationships with suppliers, evaluating contracts and negotiating commercial terms to achieve cost savings without compromising quality”
  • Showcase your ability to coordinate contractors and ensure compliance with SOPs and quality standards
    — “Manage and coordinate maintenance teams and contractors, ensuring all work is completed efficiently, safely and to the highest standards”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • lead and develop the Facilities & Maintenance team
  • oversee day-to-day operation of site facilities
  • manage maintenance budgets and projects
  • implement and optimize central Building Management System (BMS) dashboards
  • build strong relationships with suppliers
Typical background
Proven experience in facilities and maintenance managementStrong knowledge of building systems, maintenance practices, and facilities operationsExperience managing maintenance budgets, projects, and contractors

Skills & requirements

Required

Facilities ManagementMaintenance ManagementTeam LeadershipBudget ManagementContract ManagementContinuous ImprovementSafety ManagementQuality Management

Preferred

Procurement ManagementVendor Management

Stack & domain

Facilities ManagementMaintenanceContractor ManagementBudget ManagementComplianceContinuous ImprovementProcurementTenderingRFP ProcessesBMS DashboardsHealth & SafetySopsQuality Management StandardsTeam LeadershipKpisData AnalysisReportingVendor ManagementNegotiationIncident ReportingAuditingCorrective ActionsRisk ManagementLeadershipMotivationCollaborationProblem SolvingData-driven Decision MakingProactivityAccountabilitySafety CultureQuality Management

About the role

Original posting from HelloFresh

About The Team:

As the Senior Site Services Manager, you will lead all aspects of facilities and maintenance operations across the site, ensuring a safe, efficient, and high-performing environment. You'll oversee building and equipment maintenance, contractor and vendor relationships, budgets, and compliance, while driving continuous improvement and operational excellence. Leading a team of Facilities colleagues, you'll inspire high performance, deliver against key KPIs and objectives, and ensure the site operates to the highest standards of safety, quality, and cost-effectiveness.

What You Will Be Doing:

Lead, motivate, and develop the Facilities & Maintenance team to achieve outstanding performance and help every colleague reach their full potential.

Oversee the day-to-day operation of site facilities, ensuring a safe, efficient, and high-performing working environment.

Manage and coordinate maintenance teams and contractors, ensuring all work is completed efficiently, safely, and to the highest standards.

Act as the first point of contact for colleague queries, working closely with HR, Training, and other support teams where required.

Drive continuous improvement initiatives that enhance operational performance, reliability, and efficiency.

Lead facilities procurement activities, including tendering and RFP processes, to secure best value and effective facilities management solutions.

Implement and optimise central Building Management System (BMS) dashboards to improve visibility, control, and performance.

Manage facilities and maintenance budgets, identifying opportunities to maximise value while maintaining service excellence.

Build strong relationships with suppliers, evaluating contracts and negotiating commercial terms to achieve cost savings without compromising quality.

Identify, investigate, and resolve operational issues, escalating complex challenges to the Facilities & Maintenance senior leadership team where appropriate.

Ensure full compliance with Standard Operating Procedures (SOPs), work instructions, and all relevant company policies.

Champion a culture of Food Safety and Health & Safety, ensuring compliance with legal requirements and recognised standards, including BRCGS and ISO, while promoting a proactive approach to risk management.

Conduct regular audits, track corrective actions, and drive continuous compliance across Food Safety, Health & Safety, and other regulatory standards.

Promote a strong safety culture by reporting incidents promptly, encouraging colleagues to raise concerns, and taking responsibility for maintaining a safe and compliant workplace.

Who You Are:

Essential

Proven experience in facilities and maintenance management, with a strong track record of leading high-performing teams.

Strong knowledge of building systems, maintenance practices, and facilities operations.

Experience managing maintenance budgets, projects, and contractors to deliver safe, cost-effective solutions.

Solid understanding of health & safety legislation, compliance requirements, and operational standards.

Knowledge of Standard Operating Procedures (SOPs) and quality management standards.

A continuous improvement mindset, using data and insights to drive operational excellence.

Ability to foster a culture of high performance, safety, compliance, and accountability.

Comfortable working in a fast-paced, dynamic environment with changing priorities.

Proven ability to coach, develop, and inspire colleagues to achieve their full potential.

Demonstrated leadership experience managing performance and driving operational excellence.

Experience managing employee relations matters, including disciplinary processes up to and including dismissal.

Advantageous 

Bachelor's degree in Facilities Management, Engineering, or a related discipline (Master's degree desirable).

Experience managing Material Handling Equipment (MHE) and waste management contracts.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes

● Company pension scheme

● Gym membership

● Bupa private medical insurance (including dental & family cover options)

● Mental health first aiders and an employee assistance programme

● Nursery support scheme

● Cycle to work scheme

● Group Life Assurance

Location: Smart parc, Spondon, Derby DE21 7HW

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Working schedule: Monday - Friday (40 hours per week)

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Source: HelloFresh careers

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