Senior Specialist, Service Operations PCN

ASM
Taiwan > Taichung, Taiwan
Career-pivot friendly

Who this role is best for

A natural match if you have 5+ years of semiconductor equipment industry experience and strong cross-functional coordination skills.

Best fit for

  • Candidates with 5+ years in semiconductor equipment and proven customer-facing experience
    — “5+ years of relevant experience in the semiconductor equipment industry.”
  • Individuals with strong analytical skills and a track record of driving continuous improvement
    — “Drive continuous improvement of PCN workflows, change control processes, reporting, and cross-functional coordination.”

Things to consider

  • The role requires fluency in both English and Mandarin for effective customer and team communication
    — “Excellent interpersonal and communication skills in both English & Mandarin”
  • Candidates must be capable of handling multiple priorities and working under pressure
    — “Ability to manage multiple priorities and work effectively under pressure.”

How to stand out

  • Highlight your experience managing process change initiatives and cross-functional alignment
    — “Coordinate with Engineering, Quality, Operations, and other cross-functional teams to evaluate process changes”
  • Showcase your ability to communicate complex change details to global stakeholders
    — “Serve as a key customer interface for process changes, clearly communicating change details”
  • Emphasize your data analysis skills and how they support risk evaluation and decision-making
  • Demonstrate your experience in preparing reports, dashboards, and trackers using Excel
    — “Prepare and maintain reports, dashboards, trackers, and supporting documentation using Microsoft Excel”
  • Demonstrate a proactive approach to problem-solving and issue resolution
    — “Proactively identify issues and follow up with relevant stakeholders to ensure timely resolution.”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage end-to-end Process Change Notification (PCN) activities
  • drive continuous improvement of PCN workflows
Typical background
5+ years of relevant experience in the semiconductor equipment industry

Skills & requirements

Required

Process Change NotificationData AnalysisCustomer CommunicationProject Coordination

Preferred

Data VisualizationProject Management

About the role

Original posting from ASM

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Key Responsibilities

Manage end-to-end Process Change Notification (PCN) activities, including documentation, tracking, customer communication, and timely closure.

Coordinate with Engineering, Quality, Operations, and other cross-functional teams to evaluate process changes and ensure alignment with customer and regulatory requirements.

Serve as a key customer interface for process changes, clearly communicating change details, addressing concerns, and driving alignment.

Perform data analysis and impact assessments to evaluate potential risks and support change-related decision-making.

Prepare and maintain reports, dashboards, trackers, and supporting documentation using Microsoft Excel and related tools.

Monitor PCN milestones and deliverables to ensure changes are executed accurately and on schedule.

Drive continuous improvement of PCN workflows, change control processes, reporting, and cross-functional coordination.

Proactively identify issues and follow up with relevant stakeholders to ensure timely resolution.

Qualifications

Required

5+ years of relevant experience in the semiconductor equipment industry.

Strong proficiency in Microsoft Excel, including data analysis, PivotTables, reporting, and data tracking.

Fluent in English, with the ability to communicate effectively with global teams and customers.

Proven experience in a customer-facing role, with strong communication, coordination, and stakeholder management skills.

Strong analytical and problem-solving capabilities, particularly in data analysis and impact assessment.

Ability to work effectively across multiple functions and manage activities involving multiple stakeholders.

Preferred

Experience with PCN, ECN, engineering change, or change management processes.

Familiarity with semiconductor manufacturing, equipment, or related engineering processes.

Experience with data visualization and reporting tools such as Power BI is a plus.

Project management or cross-functional project coordination experience is an advantage.

Key Competencies

Excellent interpersonal and communication skills in both English & Mandarin

Strong sense of ownership and accountability.

Ability to manage multiple priorities and work effectively under pressure.

Detail-oriented with strong follow-through.

Proactive and structured approach to problem-solving.

Continuous improvement mindset.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Source: ASM careers

Similar roles

More roles at ASM