Senior Technical Account Manager

Veeam Software
Turkey, Türkiye
Remote

Who this role is best for

Technical professionals with deep expertise in data resilience and project management will find this hybrid remote role in Türkiye aligns with their skills and preference for client-facing, solution-architecting engagements.

Best fit for

  • Candidates with a background in IT consulting and experience managing complex data protection projects
    — “expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization”
  • Individuals who thrive in a client-centric environment with a focus on solution design and delivery
    — “Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables”
  • Professionals with a strong grasp of virtualization and storage technologies who enjoy on-site client interaction
    — “Location: Based in Ankara (Work from Home combined with face-to-face customer visits)”

Things to consider

  • Overnight travel is expected to meet company goals, which may require flexibility in personal schedule
    — “Overnight travel to meet company goals and objectives”
  • The role requires fluency in both Turkish and English for effective client and internal communication
    — “Business proficient in Turkish and English”

How to stand out

  • Highlight your experience with Veeam’s core products and specific data protection use cases in your resume
    — “Hands-on experience with Veeam’s Core products”
  • Demonstrate your ability to manage multiple projects simultaneously during interviews
    — “Experience with managing multiple simultaneous projects and accounts”
  • Showcase your knowledge of traditional and modern storage systems as a technical differentiator
    — “Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)”
  • Emphasize your hands-on experience with enterprise applications like Exchange, SQL, and Oracle
    — “Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)”
  • Demonstrate your capability in creating technical documentation and white papers as part of your portfolio
    — “Create white papers, solutions guides, best practices, custom documentation, etc.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Supporting delivery implementation and consulting services
  • Providing overall project guidance
  • Assisting with assessment and design of solutions
  • Creating white papers and custom documentation
  • Delivering onsite knowledge transfer
Typical background
Bachelor’s Degree in technologyVMware VCP, Microsoft MCSE or equivalent experiencePrince 2, ITIL, PMP, or equivalent experience

Skills & requirements

Required

Project ManagementArchitectingConsultingData ProtectionData AnalyticsBusiness ContinuityData CenterCloudOperating SystemsNetworkingStorageVirtualizationSolution ImplementationWhite Paper CreationKnowledge TransferConfiguration DocumentationEnvironment AnalysisCommunication FacilitationProcess Improvement

Preferred

AI ImplementationNo-code/low-code Tools

Stack & domain

Vmware VCPMicrosoft MCSEPrince 2ITILPMPVeeam’s Core ProductsDisruptive Storage Systems And TechnologiesNetworking Protocols And EquipmentTraditional Storage And Backup ArchitecturesEnterprise ApplicationsData ManagementData ProtectionData AnalyticsData CenterBusiness ContinuityOperating SystemsCommunicationInterpersonalRelationship-buildingCloudVirtualizationNetworkingStorage

About the role

Original posting from Veeam Software via Greenhouse

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Currently, we are looking for a Technical Account Manager. The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Based in Ankara (Work from Home combined with face-to-face customer visits)

What You'll Do

Contribute to the preparation of proposals and Statements of Work. 

Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

Assist with assessment and design of solutions as well as post-installation issues

Assist with Veeam Software solution implementation effort estimation 

Create white papers, solutions guides, best practices, custom documentation, etc. 

Deliver onsite knowledge transfer on Veeam Software solutions

Document configuration and completed activities 

Analyse installed environments and guide optimal Veeam Software configurations 

Facilitate communication between client and Veeam support 

Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

Provide input for improvement of process and documentation 

Overnight travel to meet company goals and objectives 

What You'll Bring: 

Bachelor’s Degree in technology required (A combination of education and experience will be considered)

VMware VCP, Microsoft MCSE or equivalent experience 

Prince 2, ITIL, PMP,  or equivalent experience  

Hands-on experience with Veeam’s Core products 

Proven Consulting and Project Management  experience 

Excellent communication, interpersonal and relationship-building skills 

Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

Experience with Data Management, Data Protection, Data Analytics 

Extensive experience with Data Center, Business Continuity and Operating Systems 

Experience successfully managing multiple simultaneous projects and accounts 

Working knowledge of Cloud technologies, capabilities, and protocols 

Business proficient in Turkish and English 

What You'll Get:

24 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Private medical, dental, and optical insurance for employees and dependents

Life and disability insurance with enhanced coverage

Mandatory personal pension plan with employer contributions

Monthly home office allowance for remote work support

Monthly commuter allowance for business-related travel

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of the Türkiye, Veeam reserves the right to decline the application for this position. #LI-CA1 #LI-REMOTE

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Source: Veeam Software careers (Greenhouse)

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