Senior VIP Account Manager (Hybrid)

Sporty Group

Cape Town, South Africa

Hybrid

Who this role is best for

Aimed at experienced iGaming professionals who excel in client relationship management and data-driven strategies.

Best fit for

Experienced iGaming professionals with a track record in VIP client retention and campaign execution.
— “Previous/current experience as an Senior Account Manager within the iGaming / sportbetting industry”
Candidates who thrive in team environments and can adapt to shifting priorities and pressures.
— “able to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change”
Individuals who are fluent in English and can deliver high-quality customer support and presentations.
— “Fluency in English”

Things to consider

The role requires availability to work weekends and may demand a significant time commitment.
— “Willingness to work weekends”
Candidates must be prepared to handle data security responsibilities as a key part of the role.
— “Ensuring data security”

How to stand out

Highlight past success in VIP client campaigns and retention strategies in your resume and interview.
— “identifying opportunities to enhance their experience”
Emphasize your ability to manage multiple priorities and adapt to change in your application.
— “able to multitask with projects and tasks and adjust quickly to change”
Showcase your experience with internal collaboration and cross-functional communication.
— “collaborate with different internal teams across the business”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

VIP customer satisfaction
data-driven decision making

Typical background

previous experience as an Account Manager in iGaming

Skills & requirements

Required

Account ManagementVIP Customer ServiceData AnalysisTeam Collaboration

Preferred

Igaming Industry Knowledge

Stack & domain

VIP Account ManagementIgamingSportbettingRetention StrategiesData AnalysisInternal ReportingCross-functional CollaborationData SecurityCommunicationPresentationProblem-solvingTeamworkMultitaskingAdaptabilityFocusAchievementExceed TargetsWillingness To Work Weekends

About the role

Original posting from Sporty Group via Greenhouse

About the role
As a Senior VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalised and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximising revenue. The Senior VIP Account Manager will collaborate with different internal teams across the business.
What you'll be doing
Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.
Responsible for analysing data and internal reporting.
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.
Staying updated with industry information, policies, and regulations in the iGaming sector.
Ensuring data security.
What you'll bring
Previous/current experience as an Senior Account Manager within the iGaming / sportbetting industry
Previous experience with retention and retention strategies
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English
What's in it for you
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Source: Sporty Group careers (Greenhouse)