Service Associate - Night

EōS Fitness

San Antonio Loop 1604 Bandera Rd, US

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with customer service experience who thrive in a collaborative, fitness-oriented environment and are willing to work overnight hours.

Best fit for

Candidates with customer service experience and a positive attitude who enjoy working overnight shifts
— “Must be able to work overnight hours – 10pm - 6am but may vary on business needs.”
Individuals who are comfortable with multitasking and maintaining a clean, organized front desk environment
— “Ensure the front desk area is clean, organized, and stocked with necessary supplies.”
People with a genuine interest in the fitness industry and the ability to engage with members and guests effectively
— “Experience or strong interest in the fitness industry is a plus.”

Things to consider

CPR certification is required within 30 days of hire, which may involve additional training or costs.
— “CPR certification required within 30 days of hire.”
The role involves physically demanding tasks, such as lifting over 40 lbs and bending repetitively.
— “Ability to bend routinely and repetitively to lift more than 40 lbs.”

How to stand out

Highlight experience in creating a welcoming environment and managing front desk operations on your resume.
— “Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.”
Emphasize your ability to adapt to changing responsibilities and manage multiple tasks efficiently.
— “Our Overnight Associate’s remains flexible and adaptive to the evolving needs of our gym.”
Showcase your organizational skills and attention to detail, especially in inventory management and data entry.
— “Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.”
Demonstrate your commitment to EōS Fitness' Core Values during interviews, such as being optimistic and a team player.
— “And, of course, someone who embraces our Core Values!”
Include any prior experience with gym management software or MS Office proficiency in your application materials.
— “Proficiency in MS Office and familiarity with gym management software.”

Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

providing exceptional member service
managing front desk operations

Typical background

customer service experiencefitness industry interest

Skills & requirements

Required

Customer ServiceGym ManagementInventory Management

Preferred

Fitness Industry KnowledgeFront Desk Experience

Stack & domain

MS OfficeGym Management SoftwareInterpersonalMultitaskingOrganizationalProblem-solvingCPRFitnessCustomer Service

About the role

Original posting from EōS Fitness via Greenhouse

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Overnight Associate’s remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options.
Address member inquiries, concerns, and complaints promptly and professionally.
Check-in members and guests using the gym’s management system.
Oversee and manage check-in alerts and notifications.
Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Process payments for memberships, classes, and retail items.
Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.
Qualifications:
Previous experience in customer service or front desk role.
Experience or strong interest in the fitness industry is a plus
Excellent interpersonal skills with a customer-focused attitude.
Ability to multitask and handle a fast-paced environment.
Proficiency in MS Office and familiarity with gym management software.
Strong organizational and problem-solving skills.
Must be able to work overnight hours – 10pm - 6am but may vary on business needs.
And, of course, someone who embraces our Core Values!
Requirements:
CPR certification required within 30 days of hire.
Must attend all mandatory company trainings withing 30 days of employment.
Follow all current company policies and standard operating procedures, which may be updated or changed over time.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs.
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
Hourly Pay Range$11—$12 USDBenefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Source: EōS Fitness careers (Greenhouse)