Service Coordinator

XNRGY Climate Systems

Kenosha +1 more

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with cross-functional coordination experience working in mission-critical data center environments.

Best fit for

Candidates with experience managing complex service workflows in industrial or HVAC settings
— “supports start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts”
Individuals with a background in ERP, CRM, or service management platforms
— “Experience with ERP, CRM, Procore or service management platforms.”
Professionals who have successfully coordinated engineering, operations, and field teams in prior roles
— “Demonstrated ability to coordinate across engineering, operations, and field teams.”

Things to consider

Travel is a necessary commitment, with site visits to customer locations
— “Willingness to travel to customer and project sites as needed.”
The role demands maintaining visibility into deployment needs and readiness requirements
— “Maintain visibility into deployment needs. Workforce assignment decisions remain with Workforce Management.”

How to stand out

Highlight experience with cross-functional coordination and readiness documentation
— “Prepare readiness packages, including documentation bundles, checklists, and technical files.”
Emphasize your ability to manage service requests and track timelines effectively
— “Maintain an accurate tracker with clear statuses and timelines.”
Demonstrate your track record in reducing cycle times and resolving backlogs
— “Follow up across teams to reduce cycle time and aging backlog.”
Showcase your experience with project coordination in complex industrial environments
— “Three to five years of service or project coordination experience in manufacturing, HVAC, or a complex industrial environment.”
Demonstrate your ability to communicate and report effectively to internal stakeholders
— “Prepare structured updates for the Project Manager or Project Lead and internal stakeholders.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Managed service request intake and prioritization
Supported start-up and commissioning activities

Typical background

3-5 years of service or project coordination experience

Skills & requirements

Required

Service CoordinationERP And CRM PlatformsProject CoordinationCommissioning SupportWorkforce Management

Preferred

Facility Start-upCommissioning

Stack & domain

Service CoordinationProject CoordinationERPCRMProcoreService Management PlatformsHVACManufacturingEngineeringOperationsField TeamsCommissioningReworkService SupportWarrantyPartsDocumentationReadiness PackagesTechnical FilesSchedule TrackingReadiness ValidationIssue EscalationPunch-list ItemsParts Delivery EstimatesRework InstructionsCompletionStaffing RequestsScopeTimingSite RequirementsTravel And LogisticsSite AccessSafety PrerequisitesToolsStructured UpdatesCoordination MeetingsAction ItemsCommitmentsDashboardsCommissioning ReadinessOrganizational SkillsPrioritizationCommunicationCoordinationEscalationFollow UpData Center HVAC

About the role

Original posting from XNRGY Climate Systems via Ashby

DATA CENTER HVAC SERVICE COORDINATOR
Location: Kenosha, Wisconsin
COMPANY OVERVIEW
XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air-handling and liquid-cooling systems. With decades of HVAC engineering and manufacturing experience, we deliver innovative, energy-efficient solutions for hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, life sciences facilities, and other demanding industries.
THE OPPORTUNITY
Join a rapidly expanding team supporting the advanced infrastructure powering global AI growth. As a Service Coordinator, you will help deploy XNRGY’s service operating model and work closely with customers, external partners, internal teams, and our national Field Service technician group.
POSITION OVERVIEW
The Service Coordinator supports start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting to the Project Manager or Project Lead, this role manages service request intake, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management.
Success in this role requires strong organizational skills, sound prioritization, and clear communication to keep teams aligned with commissioning schedules and customer needs.
QUALIFICATIONS
Three to five years of service or project coordination experience in manufacturing, HVAC, or a complex industrial environment.
Experience with ERP, CRM, Procore or service management platforms.
Demonstrated ability to coordinate across engineering, operations, and field teams.
Willingness to travel to customer and project sites as needed.
KEY RESPONSIBILITIES
Service Request Intake and Prioritization
Receive, classify, and track customer requests related to service support, warranty, parts, and documentation.
Prioritize requests with the Project Manager or Project Lead based on commissioning schedules and customer impact.
Maintain an accurate tracker with clear statuses and timelines.
Escalate risks and delays as needed.
Start-Up and Commissioning Support
Coordinate responses across Engineering, Manufacturing, Purchasing, Logistics, and Quality, Health, Safety, and Environment (QHSE).
Prepare readiness packages, including documentation bundles, checklists, and technical files.
Support schedule tracking, readiness validation, and issue escalation.
Rework and Incomplete Unit Coordination
Track punch-list items, parts delivery estimates, rework instructions, and completion.
Follow up across teams to reduce cycle time and aging backlog.
Workforce Coordination
Partner with Workforce Management by submitting staffing requests with clear scope, timing, and site requirements.
Provide travel and logistics details to support technician deployment.
Confirm readiness requirements, including documentation, site access, safety prerequisites, tools, and parts.
Maintain visibility into deployment needs. Workforce assignment decisions remain with Workforce Management.
Communication and Reporting
Prepare structured updates for the Project Manager or Project Lead and internal stakeholders.
Facilitate coordination meetings, document action items, and follow up on commitments.
Maintain dashboards for commissioning readiness, service request performance, and rework progress.
FIRST-YEAR PRIORITIES
Integrate service request intake with commissioning readiness workflows.
Improve schedule adherence through better coordination of documents, parts, and field readiness.
Reduce rework cycle time and backlog aging.
Stabilize reporting tools and improve visibility into key metrics.
Support the growth of service operations during a period of rapid expansion.
SUCCESS MEASURES
On-time start-up and commissioning
Service request responsiveness and cycle time

Source: XNRGY Climate Systems careers (Ashby)