Service Desk Technician

DigiCert

Pune, India

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with hands-on technical experience who can manage multiple projects and contribute to process improvement.

Best fit for

Candidates with 1+ years of computer industry experience and a focus on process improvement
— “1+ years of practical experience in the computer industry.”
Individuals who can balance service desk operations with knowledge base contributions and vendor management
— “Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.”
Candidates with strong organizational skills and the ability to communicate effectively in a team environment
— “Communication skills: able to effectively communicate, good vision able to work through challenging situations.”

Things to consider

Compliance enforcement is a key responsibility, requiring attention to detail and documentation
— “Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.”
The role involves onboarding and offboarding tasks, which may require flexibility and adaptability
— “Assist with onboarding new hires and help with offboarding employees.”

How to stand out

Highlight your ability to streamline processes and improve service desk efficiency
— “improve existing processes and propose and adopt new processes where applicable.”
Emphasize your experience with Jira and your ability to manage multiple projects simultaneously
— “Very good practical Jira experience.”
Showcase your experience with imaging laptops and setting up workspaces
— “setting up new workspaces.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Service desk tickets and requests
Information Security Requirements
Vendor relationships
Hardware procurement
Project collaboration

Typical background

1+ years of practical experience in the computer industry

Skills & requirements

Required

Help Desk OperationsInformation SecurityIT Vendor ManagementHardware ProcurementProject CollaborationKnowledge Base MaintenanceOnboarding/offboarding

Preferred

IT Certifications (A+, MCP)OktaMicrosoftAtlassian

Stack & domain

HardwareSoftwareJiraOktaMicrosoftAtlassianCommunicationOrganizationSelf-motivationA+MCPIT SupportService Desk

About the role

Original posting from DigiCert

Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.
What you will do
Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.
Establish and maintain IT vendor relationships.
Work with Service Desk Manager to procure hardware.
Collaborate with other teams on projects.
Assist with creating, updating, and maintaining knowledge base articles for internal use.
Provide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
Work closely with Service Desk Manager to manage various team projects.
Help with onboarding / offboarding employees and imaging new laptops.
What you will have
Practical hardware and software computer knowledge. Working towards a technical degree.
1+ years of practical experience in the computer industry.
Organizational skills: managing multiple projects at a time.
Very good practical Jira experience.
Communication skills: able to effectively communicate, good vision able to work through challenging situations.
Very good organizational skills.
Self-motivated good vision looking forward.
Nice to have
IT certifications like A+ or MCP are a plus
Okta, Microsoft, and Atlassian experience is helpful
Benefits
Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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Source: DigiCert careers