Service Specialist

EXL

United States

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with strong organizational and communication skills working in insurance operations.

Best fit for

Candidates with a positive attitude and ability to work in a team-oriented, fast-paced environment
— “enjoy a fast-paced work environment”
Individuals who can thrive in a process-driven operations role with hands-on training opportunities
— “receive hands on training to use”

Things to consider

The role requires full-time in-office work at a specific location in Worcester, MA
— “This position requires the person to work from office”
No prior insurance experience is required, but strong work ethic is essential
— “No degree or insurance experience required”

How to stand out

Highlight your ability to adapt to new systems and learn quickly during the interview process
— “capability to learn a variety of systems you will receive hands on training to use”
Emphasize your experience with Microsoft Office applications in your resume and interview
— “Experience with Microsoft Office applications is highly desirable”
Showcase your organizational and communication skills through specific examples in your application materials
— “positive and clear communication, and a solution driven work ethic”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

meet turn-around time requirements
maintain quality standards
adapt to business needs

Typical background

strong work ethicpositive approach

Skills & requirements

Required

Process SupportPolicy BuildingManual EntryProblem SolvingCommunication

Preferred

Insurance ExperienceTeamwork

Stack & domain

Microsoft OfficeProblem SolvingCommunicationInsurance

About the role

Original posting from EXL

Office Location: 440 Lincoln St, Worcester, MA 01653
Salary: $16 per hour - 40 hours/week
“For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits”
RESPONSIBILITIES:
If you would like to join a team with a passion for quality, take a positive approach to all Client needs, and commitment to achieving success daily, look no further!
EXL offers a professional environment for you to contribute your strong work ethic and skills.
Competencies include computer ease, problem solving skills, positive and clear communication, and a solution driven work ethic.
Experience with Microsoft Office applications is highly desirable, and a positive approach to all responsibilities is required.
Job responsibilities will at times require manual entry of policy details, building policies, manual assembly, with use of a variety of computer applications, so interested applicants should be able to comfortably use a computer and capability to learn a variety of systems you will receive hands on training to use.
The Service Specialist provides process support to a large insurance company in an operations capacity.
EXL’s staff is responsible for meeting all turn-around time requirements while maintaining outstanding quality.
As part of the EXL team the right candidate will be trained and coached to successfully meet a variety of our client’s needs.
No degree or insurance experience required.
The Process Support Specialist will possess an ability to organize and prioritize tasks, cooperate with others on mutual goals, communicate effectively, adapt to business needs, display a strong work ethic, and take a positive approach to all job responsibilities.
They must be equipped to handle a team environment while also being self-sufficient and enjoy a fast-paced work environment.
This position requires the person to work from office.
The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

Source: EXL careers