Service Technician

ADT

Janesville, WI

On-site

Who this role is best for

Best suited to hands-on, technically adept individuals working in residential security systems and automation.

Best fit for

Candidates with prior experience in residential security system installations and repairs.
— “Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.”
Individuals who can interpret technical blueprints and electrical plans for on-site troubleshooting.
— “Read blueprints, building and electrical plans in order to complete equipment repairs.”
Professionals with strong communication skills who can explain complex systems to non-technical customers.
— “Excellent communication skills.”

Things to consider

The role requires physical labor and mobility, including climbing and crawling.
— “Standing, stooping, lifting ,climbing ,crawling”
Candidates must be prepared to coordinate with external agencies like police and fire departments.
— “Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.”

How to stand out

Highlight prior experience with fire and carbon monoxide detection systems in your resume and interviews.
— “Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.”
Emphasize your ability to test and validate system signals with central monitoring.
— “Test and validate system signals/communication with central monitoring to properly establish service.”
Showcase your customer service mindset by describing past experiences where you resolved customer concerns.
— “Customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.”

Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful system installations
positive customer feedback
efficient problem resolution

Typical background

experience in security systemsbackground in electronics or electrical engineering

Skills & requirements

Required

TroubleshootingConfigurationProgrammingNetworkingSecurity Systems

Preferred

Customer ServiceProject Management

Stack & domain

TroubleshootingConfigurationProgrammingNetworkingHosted Video SolutionsAccess ControlCustomer ServiceCommunicationProblem SolvingCustomer FocusedDriven MindsetAdaptabilityTeamworkSecurityTechnology

About the role

Original posting from ADT

About Us:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service.A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.Qualifications - External
What are we looking for?
Service experienceTechnical aptitudeStrong verbal communicationCustomer focused and customer driven mindsetThrive in the face of uncertaintyValid driver's license High School degree or the equivalentWhat’s in it for you?
Full benefits on the 1st of the month after 31 days of employmentCasual, yet energetic and engaging work environmentsMedical, Dental, Vision, 401(k) with employer matchingPaid vacation time (We all need to recharge)Tuition reimbursement, employee referral bonusesA culture of coaching, development and career growth opportunitiesPosition Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.Qualifications - External
Education/Certification
High school diploma or GED.Experience:
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.Skills:
Excellent communication skills.Able to read building electrical and sprinkler plans as required for clearing equipment troubleStanding, stooping, lifting ,climbing ,crawlingValid driver's license required.
Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.

Source: ADT careers