Service Technician - Intermediate

ADT
Reno, NV
Career-pivot friendly

Who this role is best for

Aimed at intermediate-level technical professionals who thrive in customer-facing roles and are comfortable with on-site work in residential and business settings.

Best fit for

  • Candidates with intermediate technical skills and a customer-centric approach who can work independently in varied environments
    — “Customer focused and customer driven mindset”
  • Individuals with experience in installation and evaluation of security systems who value attention to detail and site cleanup
    — “Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started”
  • Professionals who can adapt to uncertainty and communicate effectively with clients and coworkers
    — “Thrive in the face of uncertainty”

Things to consider

  • This role involves on-site visits and may require travel to customer locations across Reno and surrounding areas
    — “This role involves providing solutions by visiting customers at their homes or businesses”
  • The position requires a valid driver's license for travel to customer sites
    — “Valid driver's license”

How to stand out

  • Highlight experience with customer needs assessment and system design in your resume and interview responses
    — “evaluate the customer’s needs, design, install, and educate the customer on the use of their system”
  • Emphasize your ability to provide recommendations for system improvements based on customer feedback
    — “Identify opportunities to improve the use and functionality of the customers system and provide those recommendations”
  • Showcase your track record of safety and efficiency in handling tools and equipment on job sites
    — “Pursue safety practices to safeguard against injury and damage to property”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Evaluating customer needs and designing optimal system solutions
  • Installing and testing security systems
Typical background
Customer-focused mindsetTechnical aptitude

Skills & requirements

Required

Installation And Testing Of Security SystemsCustomer InteractionTechnical AptitudeSafety Practices

Preferred

Electronic Trade School Training

Stack & domain

Smart Home Security SystemsInstallationSystem DesignCustomer EducationProperty SafetyMaterial ManagementSite CleanupCustomer ServiceTechnical AptitudeVerbal CommunicationAdaptabilityProblem-solvingTeamworkSecurityHome Automation

About the role

Original posting from ADT

About US:

At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system. 

What are your key responsibilities?

Work with the customer to determine optimal system and equipment to meet their needs.Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.Evaluate the information provided and work with the customer to provide the best possible solution for their location.Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.Pursue safety practices to safeguard against injury and damage to property. Assure against loss of unused materials, ladders, and tools on a job site or office location.Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.You will work in a dynamic, collaborative environment, working closely with customers and coworkers.This role involves providing solutions by visiting customers at their homes or businesses. 

What are we looking for?

Customer focused and customer driven mindsetTechnical aptitudeStrong verbal communicationThrive in the face of uncertaintyValid driver's license High School degree or the equivalent Electronic Trade School training is a plus! 

What’s in it for you?

Full benefits on the 1st of the month after 31 days of employmentCasual, yet energetic and engaging work environmentsMedical, Dental, Vision, 401(k) with employer matchingPaid vacation time (We all need to recharge)Tuition reimbursement, employee referral bonusesA culture of coaching, development and career growth opportunities 

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​

About US:

At ADT, we’ve been in the business of helping save lives

for more than 150 years. As the number one smart home security provider serving

residential and business customers, our people are our most important asset.

Headquartered in Boca Raton, FL and at more than 200 locations across North

America, our employees help empower our customers to live more secure and

confident lives. Join our team and help us protect what matters most. For more

information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and

Instagram.

ADT is an innovative, culturally diverse company that

empowers and inspires its employees. A culture where we are encouraged to bring

new ideas to our workplace. As times change, so do we. We drive innovation and

continue to evolve as an organization. Our goals are achieved by initiating

change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Installation Technician’s primary functions

and responsibilities are to evaluate the customer’s needs, design, install, and

educate the customer on the use of their system. 

What are your key responsibilities?

Work

with the customer to determine optimal system and equipment to meet their

needs.Install

and test the operations of all equipment to ensure proper functionality

and signal reception required to establish service.Evaluate

the information provided and work with the customer to provide the best

possible solution for their location.Identify

opportunities to improve the use and functionality of the customers system

and provide those recommendations.Pursue

safety practices to safeguard against injury and damage to property. Assure

against loss of unused materials, ladders, and tools on a job site or

office location.Collect

all debris, patch any holes, and clean the site, leaving it as nice or in

better condition than when started.And

any other duties needed to help drive our vision, fulfill our mission and

abide by our organization’s values.You

will work in a dynamic, collaborative environment, working closely with

customers and coworkers.This

role involves providing solutions by visiting customers at their homes or

businesses.

What are we looking for?

Customer

focused and customer driven mindsetTechnical

aptitudeStrong

verbal communicationThrive

in the face of uncertaintyValid

driver's license High

School degree or the equivalent Electronic

Trade School training is a plus!

What’s in it for you?

Full

benefits on the 1st of the month after 31 days of employmentCasual,

yet energetic and engaging work environmentsMedical,

Dental, Vision, 401(k) with employer matchingPaid

vacation time (We all need to recharge)Tuition

reimbursement, employee referral bonusesA

culture of coaching, development and career growth opportunities

Los

Angeles Applicants: Qualified applications with arrest or conviction records

will be considered for employment in accordance with the Los Angeles County

Fair Chance Ordinance for Employers and the California Fair Chance Act.​

Philadelphia Applicants: Background checks will be conducted

during the employment process. Any information will be reviewed through an

individualized assessment in accordance with the Philadelphia Fair Criminal

Record Screening Standards Ordinance.

Source: ADT careers

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