ServiceNow Senior Technical Consultant - ITSM & CSM

Who this role is best for

Derived from job-description analysis by Serendipath's career intelligence engine.

Skills & requirements

About the role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities:

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team

• Customize and configure core ServiceNow applications including ITSM, CSM, Integrations

• Conduct workshops and demos for stakeholders and end users.

• Collaborate with internal teams and clients to ensure high-quality delivery.

• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.

• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.

• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.

• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.

• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.

• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications:

• 6+ years of experience working with ServiceNow, including hands-on development and implementation.

• Strong expertise in ITSM, CSM, Integrations

• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.

• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.

• Experience with additional ServiceNow modules like HRSD, or GRC.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include: 

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

Source: Thinkahead careers (Lever)