ServiceNow Sr. Business Analyst (HRSD)

Accenture Federal Services
Washington, DC
On-site

Who this role is best for

Federal government professionals with 7+ years of ServiceNow development experience will find this technical leadership role with a focus on enterprise integration and custom application architecture.

Best fit for

  • Candidates with federal government experience and advanced ServiceNow technical skills in ITSM and integration design
    — “Federal government experience”
  • Individuals with proven ability to mentor teams and establish coding standards in complex environments
    — “Mentors mid-level and junior developers on ServiceNow architecture, development patterns, and best practices”
  • Professionals who can deliver technical solutions aligned with federal security requirements and Agile methodologies
    — “Ensures solutions align with ServiceNow best practices, federal security requirements, and organizational objectives within Agile delivery models”

Things to consider

  • Must be willing to undergo polygraph and hold an active TS/SCI clearance
    — “An active TS/SCI is required and must be willing to obtain polygraph”
  • Requires a commitment to being onsite for three days a week
    — “Candidates must be onsite for 3 days a week”

How to stand out

  • Highlight experience with complex ServiceNow integrations using REST/SOAP APIs and custom protocols
    — “Designs and develops ServiceNow integrations using REST/SOAP APIs, MID Server, IntegrationHub, and custom protocols”
  • Showcase ability to translate business requirements into technical solutions with stakeholders
    — “Collaborates with architects, business analysts, and stakeholders translating requirements into technical solutions”
  • Demonstrate experience with advanced CMDB configurations and reconciliation policies
    — “Implements advanced CMDB configurations, identification rules, and reconciliation policies”
  • Include examples of developing performance analytics solutions with automated data collection
    — “Develops Performance Analytics solutions including indicators, breakdowns, and automated data collection”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Leading ServiceNow development activities
  • Ensuring solutions align with federal security requirements
Typical background
7+ years of ServiceNow development experienceExperience in federal government projects

Skills & requirements

Required

Servicenow DevelopmentArchitecting Complex SolutionsAdvanced Server Side ScriptingClient Side DevelopmentServicenow IntegrationsPerformance AnalyticsCMDB Configurations

Preferred

Servicenow Certified Application DeveloperCertified Implementation SpecialistCertified Technical Architect

Stack & domain

ServicenowBusiness RulesScript IncludesScheduled JobsFix ScriptsClient ScriptsUI PoliciesUI ActionsAngular ComponentsRest/soap ApisMID ServerIntegrationhubCustom ProtocolsFlow DesignerService Portal CustomizationsPerformance AnalyticsCMDB ConfigurationsIdentification RulesReconciliation PoliciesData ModelsTable StructuresRelationshipsSecurity ControlsAclsRolesData Access PoliciesMentoringCollaborationCommunicationServicenow Certified System Administrator (csa)Federal GovernmentITSMITOMITBMIRMSecopsCustom ApplicationsAdvanced WorkflowsEnterprise Integrations

About the role

Original posting from Accenture Federal Services via Greenhouse

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. 

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. 

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

Leads ServiceNow development activities for the Metroplex contract, architecting complex technical solutions across ITSM, ITOM, ITBM, IRM, SecOps, and custom applications. Provides technical leadership on platform architecture, integration design, and advanced development patterns while mentoring development teams and establishing coding standards. Ensures solutions align with ServiceNow best practices, federal security requirements, and organizational objectives within Agile delivery models.

Key Responsibilities

Architects complex ServiceNow solutions including custom applications, advanced workflows, and enterprise integrations

Develops advanced server side scripting including Business Rules, Script Includes, Scheduled Jobs, and Fix Scripts

Implements sophisticated client side development using Client Scripts, UI Policies, UI Actions, and Angular components

Designs and develops ServiceNow integrations using REST/SOAP APIs, MID Server, IntegrationHub, and custom protocols

Develops Flow Designer workflows, subflows, and custom actions automating complex business processes

Implements ServiceNow Service Portal customizations including widgets, themes, and responsive designs

Develops Performance Analytics solutions including indicators, breakdowns, and automated data collection

Implements advanced CMDB configurations, identification rules, and reconciliation policies

Mentors mid-level and junior developers on ServiceNow architecture, development patterns, and best practices

Conducts code reviews ensuring quality, performance, security, and adherence to coding standards

Designs data models, table structures, and relationships supporting application requirements

Implements ServiceNow security controls including ACLs, roles, and data access policies

Collaborates with architects, business analysts, and stakeholders translating requirements into technical solutions

Here's What You Need

7 years of ServiceNow development experience with proven expertise in complex platform customization and integration

Certifications: ServiceNow Certified System Administrator (CSA)

Bonus Points If You Have

 ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in multiple modules, Certified Technical Architect (CTA)

Federal government experience 

Security Requirements

An active TS/SCI is required and must be willing to obtain polygraph

*Candidates must be onsite for 3 days a week

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:$116,900—$243,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation 

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Source: Accenture Federal Services careers (Greenhouse)

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