Services Engagement Manager - China R&D and Quality Services

Veeva Systems
Suzhou, China
On-site

Who this role is best for

Strong fit for professionals with Life Sciences domain expertise who align implementation strategies with customer needs and can manage cross-functional collaboration. Based in Suzhou, China, with a focus on R&D and Quality services.

Best fit for

  • Candidates with Life Sciences R&D or Quality experience and strong bilingual communication skills
    — “Strong written and verbal communication skills in both Chinese and English”
  • Individuals who can manage client expectations and translate them into actionable implementation plans
    — “Set client and internal stakeholder expectations correctly with a focus on long-term success”
  • Professionals with a background in software service delivery and a track record of successful project execution
    — “3+ years of experience delivering or selling software services, software service delivery background is a must”

Things to consider

  • Must be physically based in Shanghai or Suzhou with legal work authorization
    — “Candidate must be based in Shanghai or Suzhou and have the legal right to work”
  • Travel is required, though limited to less than 25% within China
    — “Travel estimate: Less than 25% (within China)”

How to stand out

  • Highlight experience in defining implementation proposals and statements of work
    — “Define the right Implementation Proposals and Statement of Works in line with the customer needs”
  • Emphasize ability to work with both IT and business stakeholders effectively
    — “Ability to engage audiences of varying perception levels (IT and Business)”
  • Showcase past success in aligning with sales teams to provide implementation support
    — “Align closely with sales teams to provide implementation proposals and establish confidence with prospects”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful project delivery
  • customer satisfaction
  • sales targets
Typical background
salesproject management

Skills & requirements

Required

SalesImplementation ProposalsProject ManagementClient EngagementServices Delivery

Preferred

Cloud-based SolutionsAgile MethodologiesCompliance Standards

Stack & domain

Software ServicesLife SciencesR&DQualityImplementation ProposalsStatement Of WorksIntegration DevelopmentMigrationTrainingAgile MethodologiesComplianceValidation StandardsCommunicationTeam PlayerProfessional DevelopmentImplementation

About the role

Original posting from Veeva Systems via Lever

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

What You’ll Do:

  • Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
  • Set client and internal stakeholder expectations correctly with a focus on long-term success
  • Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices
  • Position integration development, migration, training and other services that may be needed for a successful customer experience
  • Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly
  • Travel estimate: Less than 25% (within China)

Requirements:

  • 3+ years of experience delivering or selling software services, software service delivery background is a must.
  • Direct experience in Life Sciences with R&D or Quality experience
  • Strong written and verbal communication skills in both Chinese and English
  • Ability to engage audiences of varying perception levels (IT and Business)
  • Team player attitude
  • Bachelor’s Degree required
  • Candidate must be based in Shanghai or Suzhou and have the legal right to work

Nice to Have:

  • Experience with Cloud-based solution deployment / implementation and agile methodologies
  • Background includes exposure to compliance and validation standards in the Life Sciences industry
  • Proven success selling services

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Source: Veeva Systems careers (Lever)

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