Services Researcher (LA)

Project Healthy Minds
Los Angeles, CA
RemoteCareer-pivot friendly

Who this role is best for

Geared toward detail-oriented researchers comfortable with verifying service records and labeling against screening criteria, with a focus on mental health services and a contract work arrangement in Los Angeles.

Best fit for

  • Detail-oriented individuals with experience in verifying and organizing service records for public resources.
    — “Verify and complete service records: address, hours, contact details, costs, insurance, and other tags in our data model.”
  • Candidates who have worked in fact-checking or civic data roles and can cite sources accurately.
    — “You've done research where accuracy mattered and you had to cite your sources, such as at a 211 or resource directory, in fact-checking, on a civic data team, or in a library.”

Things to consider

  • The role requires a short paid work sample and a live video call for evaluation.
    — “We ask for a short paid work sample so we can see how you research a real service and handle the judgment calls.”
  • The contract is initially 90 days, with potential extension based on new locations.
    — “Initial 90-day contract, with the option to extend as we add locations.”

How to stand out

  • Emphasize your ability to contact unknown organizations and extract accurate information.
    — “You're comfortable contacting organizations you don't know and getting clear answers from whoever responds.”
  • Demonstrate your attention to detail and spreadsheet organization skills in your application materials.
    — “You're organized in spreadsheets and careful with details.”
  • Show how you have used AI tools to support research while ensuring accuracy.
    — “You're comfortable with AI tools and check their output before you trust it.”
  • Position yourself as someone who prioritizes the user's experience and reliability of service information.
    — “You care about the person on the other end: someone looking for help, often on a hard day, who can't afford a wrong phone number or a clinic that closed last year.”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate service listings
  • compliance with data model
Typical background
library sciencefact-checkingcivic data management

Skills & requirements

Required

Data ResearchAccuracyAttention To DetailCommunicationSpreadsheet ManagementProcedure Adherence

Preferred

SpanishSocial WorkCounselingPublic Health

Stack & domain

ResearchAccuracyCiting SourcesSpreadsheetsAI ToolsComfortable Contacting OrganizationsFollow Written ProcedureSpeak Up When Procedure Doesn't Fit FindingsOrganizedCare About The Person On The Other EndMental HealthTech Startup

About the role

Original posting from Project Healthy Minds via Lever

About Project Healthy Minds

Project Healthy Minds is a mental health nonprofit that runs like a tech startup. We are pioneering a first-of-its-kind model: applying technology to address one of the biggest social issues of our time: the growing mental health crisis. We believe in a simple but profound idea: that it should be as easy to find mental health services as it is to book a flight or a restaurant reservation. That's why we're building the world’s first digital marketplace for finding mental health services that are right for you. 

To do that, we work with some of the most inspiring and influential leaders in America - business titans, tech entrepreneurs, clinicians and scientists, musicians, artists, athletes, media stars, policymakers, and more - because we believe that the world's most complex challenges require interdisciplinary teams and solutions.

We are backed by a powerhouse of industry-leading Board of Directors and Advisory Council Members who are passionate, hands-on, and dive into the important work with us.

Learn more atprojecthealthyminds.com and @projecthealthyminds on social.

About The Engagement

  • Based in the US (ideally NYC)
  • ~20 hours a week, set with the Services Research Manager.
  • Initial 90-day contract, with the option to extend as we add locations.

About The Role

WHAT WE'RE LOOKING FOR

People come to Project Healthy Minds to find mental health services they can trust. We're growing – going beyond national services and building local listings. Each listing has to get the details right: the address, the hours, who the service is for, expectations around costs, and whether the service meets the screening criteria our Clinical Advisory Committee (CAC) sets for that type of service. You'll do the research behind those listings, working with our Services Research Manager to grow our services directory.

WHAT YOU'LL DO

  • Verify and complete service records: address, hours, contact details, costs, insurance, and other tags in our data model.
  • Label services against our screening criteria, quoting the evidence for each answer. 
  • Find services we don't list yet as we build each new location.
  • Note any service that doesn't fit our data model and explain what doesn't fit.

WHAT YOU'LL BRING

  • You've done research where accuracy mattered and you had to cite your sources, such as at a 211 or resource directory, in fact-checking, on a civic data team, or in a library.
  • You're comfortable contacting organizations you don't know and getting clear answers from whoever responds.
  • You follow a written procedure closely, and you speak up when it doesn't fit what you're finding.
  • You're organized in spreadsheets and careful with details.
  • You're comfortable with AI tools and check their output before you trust it.
  • You care about the person on the other end: someone looking for help, often on a hard day, who can't afford a wrong phone number or a clinic that closed last year.

NICE TO HAVE

  • Spanish or another language besides English.
  • Training in social work, counseling, or public health, or experience working in mental health services.

The hourly rate for this role is $25 to $40, depending on experience.

Due to the high volume of applications received, only those selected for an interview will be contacted. We ask for a short paid work sample so we can see how you research a real service and handle the judgment calls. We review this over a live video call.

Source: Project Healthy Minds careers (Lever)

Similar roles

More roles at Project Healthy Minds