Aimed at mid-level supervisors in the restaurant industry who can manage teams and maintain operational standards.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Wingstop
PURPOSE OF THE ROLE:
A Shift Leader has the overall responsibility of supporting the General Manager in the day-to-day operations of the restaurant, and for directing the daily operations of the restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
People Management: Responsible for assisting the General Manager in staffing the restaurant timely and efficient manner with a carefully selected team. Ensure the restaurant environment is always safe for both team members and guests; create a culture in the restaurant through respect, recognition, and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist in all other positions when necessary.
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.
Financial Management: Control cash, property, product, and equipment; build sales, control labor, and food costs.
Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.
ESSENTIAL SKILLS:
Guest service mentality: has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow-through
Well-organized and detail-oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
Minimum of 2 years of previous food service, retail, or restaurant supervisory experience
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guests
Ability/flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate an attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
#LI-DNI
Source: Wingstop careers