Showroom Support Agent

Cscgeneration 2

Portland, OR

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have retail or customer service experience in the cycling industry.

Best fit for

Candidates with retail or showroom experience in the cycling industry
— “This position is responsible for the day-to-day operation of the BikeTiresDirect showroom”
Individuals who are also avid cyclists and can relate to customers on a personal level
— “Our entire team are avid riders ranging from the daily commuter to the local racer and the professional cyclist”
People who enjoy working in a dynamic, in-person environment with a focus on customer engagement
— “Assist walk-in customers with product questions and purchases”

Things to consider

The role requires physical stamina and the ability to lift up to 50 pounds occasionally
— “The employee must occasionally lift and/or move up to 50 pounds”
Candidates should be prepared for a variety of tasks, including product setup and order processing
— “This includes working directly with customers in our store. The Showroom Support Agent provides product information, advice, order assistance, and is responsible for product selection, merchandising, and upkeep of the showroom.”

How to stand out

Emphasize your ability to troubleshoot and provide clear advice on cycling products
— “Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner”
Highlight experience with point-of-sale systems and retail operations
— “Operate store Point of Sale equipment”
Demonstrate your knowledge of cycling products and ability to recommend alternatives
— “Increase sales by genuinely helping customers learn about additional/alternative product options”
Show your capability to handle multiple tasks and work independently or in teams
— “Ability to work independently or with others to manage multiple tasks with minimal supervision”
Include any mechanical or bike assembly experience to differentiate your application
— “Provide support with technical issues and bike assembly as skill allows”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Increasing sales through customer assistance
Maintaining showroom cleanliness

Typical background

Customer service experienceStrong knowledge of cycling

Skills & requirements

Required

Customer ServiceProduct KnowledgeOrder Processing

Preferred

Mechanic ExperienceSales Experience

Stack & domain

Customer ServiceSalesProduct KnowledgeOrder ProcessingInventory ManagementPoint Of Sale SystemsCommunication SkillsProblem-solvingAttention To DetailTeamworkCustomer Service SkillsSales SkillsRetail

About the role

Original posting from Cscgeneration 2 via Lever

At Velotech, our goal is to get people out on their bikes. Whether it is road, trail or gravel we want to help people get out there and do it in the right gear. What started as a local bike club selling its excess imported tires has grown into one of the most extensive online retailers for tires, components, gear and nearly all other cycling-related products.
With our headquarters located in the city at the heart of cycling in the USA, beautiful Portland, Oregon. We have miles of cycling-friendly bike highways, trails, gravel roads and mountains, all in our backyard. Our entire team are avid riders ranging from the daily commuter to the local racer and the professional cyclist.
Compensation:
This position is responsible for the day-to-day operation of the BikeTiresDirect showroom, in addition to assisting in the essential functions of the Operations and Customer Service departments as needed. This includes working directly with customers in our store. The Showroom Support Agent provides product information, advice, order assistance, and is responsible for product selection, merchandising, and upkeep of the showroom.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
● Answer product questions and assist with the order process.
● Operate store Point of Sale equipment.
● Prepare the retail store for normal operations at opening time (lights, signage, setup of PCs, etc.) and handle End of Day procedures.
● Work on receiving, placing products on the floor, and maintaining store cleanliness.
● Work with Purchasing to maintain pricing on closeout products featured in the store.
● Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner.
● Develop trust and loyalty with consumers and build value in our brands.
● Navigate a sophisticated order processing system.
● Coordinate with Returns to assist customers with returns and exchanges.
● Assist walk-in customers with product questions and purchases.
● Retrieve products from the warehouse to assist walk-in customers.
● Provide support with technical issues and bike assembly as skill allows.
ADDITIONAL RESPONSIBILITIES/DUTIES:
● Increase sales by genuinely helping customers learn about additional/alternative product options.
MINIMUM JOB REQUIREMENTS:
● Basic computer skills.
● Strong knowledge of cycling.
● Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.
KNOWLEDGE, SKILLS, & ABILITIES:
● Excellent communication and organizational skills.
● Solid knowledge of cycling products.
● Ability to work in a high volume, fast paced environment.
● Ability to work independently or with others to manage multiple tasks with minimal supervision.
● Mechanic experience is desired.
PHYSICAL/MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.
While performing the duties of this job, the employee is regularly required to stand; walk, reach with hands and arms, stoop, kneel, crouch and sit for extended periods of time, as well as climb ladders.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, ability and working conditions may change as needs evolve.
WHAT'S IN IT FOR YOU:
Health Benefits - Medical, Dental, Vision, Life/LTD, EAP as well as a few other voluntary options.
PTO, Floating Holidays, Sick Time
Employee Discounts. Not just at Velotech but also at our parent company Backcountry.com (and a few others).
A great team to work with, where your ideas matter and you can participate in decision making and grow in the company.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to HR@velotech.com.
Velotech, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Source: Cscgeneration 2 careers (Lever)