Site Reliability Engineer

Convey (formerly Message Broadcast)

Philippines

Remote

Who this role is best for

Geared toward technically proficient professionals comfortable with cloud infrastructure management and incident resolution.

Best fit for

Candidates with hands-on cloud infrastructure experience and a track record of mentoring junior engineers
— “Mentor junior team members and support incident response best practices.”
Individuals who thrive in environments requiring cross-functional collaboration and security expertise
— “Implement security mitigations and support access reviews and security audits.”
Professionals with a strong background in infrastructure as code and deployment management
— “Manage infrastructure as code using Terraform.”

Things to consider

The role requires on-call or escalation rotation participation, which may impact work-life balance.
— “Participate in an on-call or escalation rotation as needed.”
Geographic constraints are in place, as US-based roles are specified in the benefits section.
— “US-BASED ROLES ONLY - BENEFITS”

How to stand out

Highlight your experience with incident ownership and resolution in your resume and interview responses.
— “Own complex production incidents from investigation through resolution.”
Demonstrate your ability to build and maintain operational documentation and runbooks.
— “Develop operational documentation, runbooks, and troubleshooting guides.”
Showcase your experience with cloud security and audit preparation, as these are key requirements.
— “Knowledge of cloud security, user permissions, firewall rules, and audit preparation.”
Demonstrate your ability to work across multiple cloud platforms, specifically AWS and GCP.
— “You'll work across AWS and GCP environments.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managing cloud infrastructure
executing critical deployments
implementing security mitigations

Typical background

hands-on experience with AWS and GCP

Skills & requirements

Required

AWSTerraformCloud Infrastructure ManagementProduction DeploymentsTroubleshooting

Preferred

GCPTwilio ServicesCi/cd PipelinesSecurity Audits

Stack & domain

AWSGCPTerraformCloud InfrastructureProduction DeploymentsTroubleshootingCloud SecurityMonitoring ToolsDatadogCloudwatchGrafanaPagerdutyCi/cd PipelinesAutomated DeploymentsTwilio ServicesAWS LambdaEC2Ecs/eksCommunicationProblem-solvingCross-functional CollaborationMentoringCloudInfrastructureOperations

About the role

Original posting from Convey (formerly Message Broadcast) via Ashby

Convey is looking for a hands-on Site Reliability Engineer to own the reliability, security, and performance of our cloud-based applications and infrastructure. In this role, you'll troubleshoot complex production issues, manage cloud infrastructure, execute critical deployments, and help strengthen operational best practices across the team.
You'll work across AWS and GCP environments, using tools like Terraform to manage infrastructure and support secure, reliable systems.
WHAT YOU'LL DO
Own complex production incidents from investigation through resolution.
Monitor and maintain cloud infrastructure across AWS and GCP.
Execute staging and production deployments, including high-impact releases.
Manage infrastructure as code using Terraform.
Implement security mitigations and support access reviews and security audits.
Develop operational documentation, runbooks, and troubleshooting guides.
Mentor junior team members and support incident response best practices.
Participate in an on-call or escalation rotation as needed.
WHAT WE'RE LOOKING FOR
Advanced hands-on experience with AWS, including system and network administration.
Proficiency with Terraform and infrastructure provisioning.
Experience managing production deployments and troubleshooting complex technical issues.
Knowledge of cloud security, user permissions, firewall rules, and audit preparation.
Familiarity with monitoring tools such as Datadog, CloudWatch, Grafana, or PagerDuty.
Strong communication, problem-solving, and cross-functional collaboration skills.
Experience mentoring or guiding junior team members.
PREFERRED QUALIFICATIONS
Experience with GCP, containerized applications, AWS Lambda, EC2, or ECS/EKS.
Familiarity with CI/CD pipelines and automated deployments.
Experience with Twilio services.
AWS certifications or a background in CloudOps, DevOps, SRE, or production support.
If you're a proactive technical problem-solver who takes ownership, stays calm under pressure, and enjoys improving the reliability and security of cloud infrastructure, we'd love to hear from you!
US-BASED ROLES ONLY - BENEFITS
Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area
Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Source: Convey (formerly Message Broadcast) careers (Ashby)