Aimed at mid-level professionals in financial services who excel in customer interaction and problem-solving. The role requires in-office presence three days a week and emphasizes compliance with collection laws.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Enova International via Greenhouse
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
Handle inbound and outbounds calls to customers regarding overdue payments
Find solutions for customers who are past due on their account to get them back up to date
Follow up with customers via email and answer any questions that they may have
Maintain accurate, up-to-date information of customer interactions
Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
Follow all collection laws and legal practice
Requirements:
Strong verbal communication and negotiation skills
Aptitude to express empathy and patience while discussing sensitive issues
Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
The drive to exceed your goals in a fast-paced, metric driven environment
Computer proficiency and accurate data entry skills required
Prior experience using Salesforce is a plus
Knowledge of FDCPA and FCRA practices
Compensation:
The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.