Geared toward hospitality or operations professionals comfortable with managing multidisciplinary teams and high-stress environments, with a focus on customer service and facilities management at a specific geographic location.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from SpaceX via Greenhouse
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SPACEPORT OPERATIONS SPECIALIST
The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.
RESPONSIBILITIES:
Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs, and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for the team
Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Oversee performance management for Spaceport Operations staff
Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
Obtain multiple bids from competing contractors by creating scopes of work
Perform job walk-downs with vendors, engineers, supervisors, and managers
Create RFPOs and assist buyers with vendor selection
Ensure purchase orders are accurate with no cost overruns
Work closely with Spaceport Development, Facilities, Culinary, and Hospitality teams
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
2+ years of experience within the hospitality or operations industry
PREFERRED SKILLS AND EXPERIENCE:
Experience opening new operations and/or creating operational procedures from the ground up
Experience leading a team within the hospitality or operations industry
Advanced knowledge of customer service and problem resolution
Experience with Microsoft Office and Outlook
Excellent communication skills, both written and verbal
Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations
Experience in a corporate environment
Proficient knowledge of human resources management
Ability to organize work for large groups in various service formats
Strong time management skills
Experience with high-volume, complex multidisciplinary operations
Experience leading groups of 10 or more staff members
Eye for aesthetic industrial design
Experience with facilities within an aerospace industry
Familiar with space planning procedures and operations
Ability to create and update RFPOs and facilities work orders in an ERP software
Ability to work effectively in a team environment
Ability to make independent judgments with limited information
Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
Logical and strategic approach to solving problems
Ability to read and understand basic floor plans
Comfortable working in a high-stress environment balancing several projects at any given time, with flexibility to adjust for abrupt changes in strategic direction
ADDITIONAL REQUIREMENTS:
Must be willing to travel to various SpaceX locations for mission critical projects, such as Moon Corps (up to 85% travel)
Ability to provide 24/7 on-call support for emergencies and critical operations
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Source: SpaceX careers (Greenhouse)