Special Agent

American Express

Sunrise, FL

On-site

Who this role is best for

Candidates with law enforcement or investigative experience and a background in criminal justice or social sciences will find this role emphasizes fraud investigation and collaboration with law enforcement agencies.

Best fit for

Candidates with at least 5 years of law enforcement or investigative experience and a background in criminal justice or social sciences
— “Ideal candidates will have at least 5 years of experience in law enforcement and/or investigative work.”
Individuals with a strong ability to analyze data, video footage, and identify anomalies or trends
— “Study data and video footage for evidence, trends and anomalies.”

Things to consider

No visa sponsorship is available, so only candidates eligible to work in the U.S. should apply.
— “Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.”
The role demands a high level of availability due to 24/7 on-call responsibilities.
— “Required to be on call 24 hours a day.”

How to stand out

Highlight experience in fraud investigations and working with law enforcement agencies on court-related tasks.
— “Prepare witness statements, provide information in response to court orders, and testify in court.”
Emphasize skills in compiling evidence and using case management systems efficiently.
— “Collect and compile evidence, document investigative activity and evidence in case management system.”
Showcase ability to work on moderately complex fraud cases involving multiple victims.
— “Conduct routine and moderately complex (e.g., involving multiple victims) fraud investigations with minimal supervision.”
Demonstrate experience in fraud prevention initiatives or delivering training to others.
— “Work with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training).”
Demonstrate experience in risk assessment or identifying security weaknesses within an organization.
— “Assess risk, identify security weaknesses, close gaps.”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful prosecution of fraud cases
minimized fraud losses

Typical background

law enforcementinvestigative work

Skills & requirements

Required

Fraud InvestigationEvidence CollectionCourt TestimonyRisk AssessmentLaw Enforcement Coordination

Preferred

Undercover OperationsSting Operations

Stack & domain

Fraud InvestigationsEvidence CollectionData AnalysisUndercover OperationsCourt TestimonyRisk AssessmentSecurity Weaknesses IdentificationFraud PreventionLeadershipCommunicationTeamworkProblem-solvingAttention To DetailAdaptabilityFraud InvestigationLaw EnforcementCriminal JusticeRisk Management

About the role

Original posting from American Express

Special Agents help to reduce and control fraud losses within a specific region by conducting internal and external investigations into suspected fraud against American Express, with emphasis on routine and moderately complex cases. They help to ensure the successful prosecution of individuals charged with committing crimes against the Company. Role typically reports to: Manager of Director-Investigations.
Responsibilities include but not limited to:
Conduct routine and moderately complex (e.g., involving multiple victims) fraud investigations with minimal supervisionAssist with highly complex fraud investigations (e.g., involving organized, international criminal groupsCollect and compile evidence, document investigative activity and evidence in case management systemPull data, locate records, run reportsStudy data and video footage for evidence, trends and anomaliesAssist with undercover and/or sting operations, as neededInterview victims, claimants, witnesses, suspects and potential suspects; record statementsWork with local and national law enforcement agencies to investigate and prosecute crimesWork with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training)Prepare witness statements, provide information in response to court orders, and testify in courtWork with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)Collaborating on fraud investigations with counterparts at other organizationsCollect intelligence about criminal networks or organized groups that commit financial crimesHandle sensitive internal matters, including fraud investigations and policy violation reviews, ensuring proper escalation, documentation, and resolutionRequired to be on call 24 hours a day
Previous job experience is required.Ideal candidates will have at least 5 years of experience in law enforcement and/or investigative work.Bachelor’s or other 4-year degree is a plus.Preferred fields of study include business, criminal justice, and social sciences.Prior experience in internal risk management, investigations, compliance, or a related field is a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Source: American Express careers