Law enforcement professionals with investigative experience and a risk management background will find this role emphasizing fraud control and collaboration with external agencies.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from American Express
Special Agents help to reduce and control fraud losses within a specific region by conducting internal and external investigations into suspected fraud against American Express, with emphasis on routine and moderately complex cases. They help to ensure the successful prosecution of individuals charged with committing crimes against the Company. Role typically reports to: Manager of Director-Investigations.
Conduct routine and moderately complex (e.g., involving multiple victims) fraud investigations with minimal supervisionAssist with highly complex fraud investigations (e.g., involving organized, international criminal groupsCollect and compile evidence, document investigative activity and evidence in case management systemPull data, locate records, run reportsStudy data and video footage for evidence, trends and anomaliesAssist with undercover and/or sting operations, as neededInterview victims, claimants, witnesses, suspects and potential suspects; record statementsWork with local and national law enforcement agencies to investigate and prosecute crimesWork with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training)Prepare witness statements, provide information in response to court orders, and testify in courtWork with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)Collaborating on fraud investigations with counterparts at other organizationsCollect intelligence about criminal networks or organized groups that commit financial crimesHandle sensitive internal matters, including fraud investigations and policy violation reviews, ensuring proper escalation, documentation, and resolutionRequired to be on call 24 hours a day
Previous job experience is required.Ideal candidates will have at least 5 years of experience in law enforcement and/or investigative work.Bachelor’s or other 4-year degree is a plus.Preferred fields of study include business, criminal justice, and social sciences.Prior experience in internal risk management, investigations, compliance, or a related field is a plusEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Source: American Express careers