Specialist, Market Operations

Coinbase

United Kingdom

RemoteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in financial markets operations and technical support for trading systems.

Best fit for

Individuals who thrive in 24/7 operational environments with high expectations for responsiveness and problem-solving
— “This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders.”
Professionals with a background in providing frontline support for complex technical and business systems
— “Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.”

Things to consider

Quarterly in-person surges may be a non-trivial commitment for remote-only candidates
— “Expect to get together quarterly for intense in-person working sessions called “surges”.”
The role requires maintaining high-quality support under time-sensitive and high-volume conditions
— “Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.”

How to stand out

Highlight documented experience in resolving complex trading errors and system issues
— “Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.”
Emphasize your ability to communicate technical problems clearly to non-technical stakeholders
— “Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.”
Showcase your experience with deployment testing and cross-functional collaboration
— “Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.”
Demonstrate familiarity with prediction markets, event contracts, and FIX protocol
— “Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.”
Include examples of how you've used generative AI to improve operational efficiency
— “Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

error trade resolution
client onboarding
operational process improvements

Typical background

financial markets operationstechnical operations

Skills & requirements

Required

Financial Markets OperationsTroubleshootingCross-functional CoordinationProduct Onboarding

Preferred

Prediction MarketsFIX ProtocolCRM Tools

Stack & domain

Information SystemsEconomicsFinanceListed FuturesOptionsError Trade AnalysisFIX ProtocolNetwork ProtocolsSQLCRM ToolsSalesforceJiraGenerative AICommunication

About the role

Original posting from Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges: the Coinbase Derivatives Exchange (CDE) and Deribit. This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders. You'll troubleshoot issues in real time, coordinate cross-functional resolution for complex problems, and execute deployment testing to protect production environments.
What you'll do:
Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.
Required Skills and Experience:
BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
#LI-Remote
P77937
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):£81,630—£90,700 GBP
Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Source: Coinbase careers