Specialist, Market Operations

Coinbase

Singapore

Remote

Who this role is best for

Geared toward candidates with financial markets operations experience comfortable with real-time troubleshooting and cross-functional coordination.

Best fit for

Candidates with a background in financial markets operations and a track record in error trade resolution
— “Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.”
Individuals who can manage high-volume support and communicate effectively across technical and non-technical teams
— “Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.”
Professionals who can identify and implement process improvements in fast-evolving environments
— “Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.”

Things to consider

Quarterly in-person surges may require travel despite the remote-first model
— “remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.””
Candidates must be prepared for 24/7 operational support and high-pressure environments
— “This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders.”

How to stand out

Highlight experience with real-time system monitoring and incident resolution in your resume and interview responses
— “Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.”
Showcase your ability to translate complex technical issues into actionable insights for non-technical stakeholders
— “Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.”
Demonstrate familiarity with financial trading systems, FIX protocol, and CRM tools like JIRA and Salesforce
— “Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.”
Include examples of using generative AI to improve workflow efficiency or quality in your application materials
— “Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

provide frontline support for exchanges
coordinate cross-functional resolution for complex problems
execute deployment testing

Typical background

degree in Information Systems, Economics, Finance, or a technical field

Skills & requirements

Required

Financial Markets OperationsProduct And Operational Knowledge Of Listed Futures Or OptionsDiagnosing Complex Technical ProblemsMulti-channel SupportError Trade Analysis

Preferred

Prediction MarketsFIX ProtocolNetwork ProtocolsSQLCRM Tools

Stack & domain

Information SystemsEconomicsFinanceTechnical FieldListed Futures Or OptionsError Trade Analysis And ResolutionMulti-channel SupportPrediction MarketsEvent ContractsFIX ProtocolNetwork ProtocolsSQLCRM Tools Such As Salesforce And JIRAGenerative AILeadershipCommunicationFinancial Markets OperationsTechnical OperationsExchange FunctionalityMarket EventsConnectivityProduct SchedulesBusiness TechnologyOnboarding And Ongoing Operational EnablementOperational Process Improvements

About the role

Original posting from Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges: the Coinbase Derivatives Exchange (CDE) and Deribit. This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders. You'll troubleshoot issues in real time, coordinate cross-functional resolution for complex problems, and execute deployment testing to protect production environments.
What you'll do:
Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.
Required Skills and Experience:
BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
#LI-Remote
P77935
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):$117,420—$123,600 SGD
Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Source: Coinbase careers