Best suited to candidates with mid-level experience in office operations and a strong service-first mindset working in a creative and data science hybrid environment in New York, NY.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Known via Greenhouse
WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS
Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.
If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here.
BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU
Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work.
Serving primarily as the Office Manager, you’ll own the day-to-day, keep things humming, and be the friendly, approachable go-to who makes work feel a little easier (and a lot more welcoming). You’re a natural problem-solver with a positive, can-do attitude who loves rolling up your sleeves, collaborating with others, and making things happen. From keeping the office organized to creating an environment where people feel supported and at home, you’ll play a big role in shaping a workplace people want to be part of.
Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for.
This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work.
This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.
WHAT YOU’LL DO
Office Operations
Oversee daily office operations and facilities in our New York headquarters and maintain a productive, organized, and welcoming environment
Be a go-to resource for employees, helping connect people with the right information, resources, and people to get things done
Manage office supplies, amenities, and shared spaces
Track and submit office expenses and support budgeting processes
Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
Manage vendor relationships and office services
Handle mail, deliveries, shipments, and general office logistics
Support workspace setup, onboarding logistics, and office updates as needed
Workplace Experience
Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
Coordinate event logistics, including catering, supplies, room setup, and vendor management
Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances
Maintain office amenities, food and beverage programs, and swag inventory
Support onboarding experiences and welcome clients and guests
Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs
Internal Communications & Administrative Support
Support internal communications, including Slack posts and emails, calendar invites, and communication channels
Maintain internal calendars, documentation, and shared resources
Partner with Talent on scheduling and employee logistics
Support special projects across Culture, Communications, Facilities, and Events
WHO YOU ARE AND WHAT YOU HAVE
3+ years of experience in a fast-moving, people-facing role:retail management, hospitality, guest services, and office operations roles
A service-first mindset. You notice what people need and act on it
Experience juggling several priorities at once without dropping any of them
Strong follow-through and attention to detail
Comfort talking to anyone, from a new hire to a senior leader
Vendor management experience is a plus
Basic budgeting or expense tracking experience is a plus
Proficiency with Microsoft Office and Google Workspace
Experience supporting internal events or programs preferred
A self-starter who works independently and takes ownership
Calm under pressure, dependable, and organized
Comfortable managing multiple responsibilities simultaneously
Approachable and service-oriented
Solutions-oriented and proactive
Work Environment
Full-time, five days per week in Known’s NYC office
Occasional early mornings or evenings for events
Includes hands-on operational tasks such as stocking supplies and event setup
SOME OF OUR PERKS
Unlimited paid time off
401k with company matching and no vesting period
Annual bonuses
Generous medical plan
Paid parental leave
ONE LAST THING TO ASK YOURSELF
All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
The base salary for this position is $72K - $78K.
This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
#LI-RR1
Source: Known careers (Greenhouse)