Sr Account Manager, EMEA

Customerio

United Kingdom +1 more

RemoteCareer-pivot friendly

Who this role is best for

A natural match if you have experience managing mid-market SaaS accounts with revenue ownership.

Best fit for

Candidates with a track record of managing mid-market SaaS accounts and driving expansion through value articulation
— “Experience managing $5m ARR, predominantly in the MM space”
Individuals who have demonstrated revenue ownership in their previous roles
— “you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities”
Professionals who have built multi-threaded relationships across different levels of an organization
— “Build multi-threaded relationships from day-to-day operators to Directors and VPs”

Things to consider

Geographic eligibility is restricted to UK or Ireland-based candidates only
— “This role is open to candidates based in the UK or Ireland only”
The role demands a high level of forecasting discipline and data analysis capability
— “Forecasting discipline and data-driven decision-making, not gut feel”

How to stand out

Highlight your ability to articulate ROI and drive adoption in your SaaS account management experience
— “Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly”
Demonstrate a clear forecasting methodology in your resume or interview responses
— “A forecasting methodology you can walk through clearly”
Showcase experience with usage data, health scores, and dashboard creation in your application materials
— “Comfortable pulling usage data, tracking health scores, and building your own dashboards”

Pace · SteadyCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

driving growth by helping customers adopt Customer.io more strategically
accurate forecasting of renewal and expansion pipeline

Typical background

3+ years in Sr. Account Management, Sales, or a related SaaS commercial role

Skills & requirements

Required

Commercial OwnershipForecasting DisciplineMulti-threaded RelationshipsExpansion Through ValueClose Partnership With Customer Success

Preferred

Experience Managing $5m ARRForecasting MethodologyComfortable Pulling Usage Data

Stack & domain

ForecastingData-driven Decision-makingMulti-threaded RelationshipsExpansion Through ValueClose Partnership With Customer SuccessLegal And Finance CollaborationCommunicationPersuasionAccount ManagementSalesCustomer Success

About the role

Original posting from Customerio via Greenhouse

About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What we value
Commercial ownership — you treat your book of business like it's yours, because it is
Forecasting discipline and data-driven decision-making, not gut feel
Multi-threaded relationships — you build trust across the org, not just with one champion
Expansion through value, not feature gates or mechanical levers
Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
Partner closely with Customer Success on account health and with Sales on expansion deals
Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Source: Customerio careers (Greenhouse)