Sr. Customer Success Manager

Pointclickcare

United States

Remote

Who this role is best for

Aimed at senior-level customer success professionals who drive C-level engagement and have enterprise consulting experience.

Best fit for

Candidates with enterprise-level consulting experience and executive engagement skills
— “drive an engagement at the C-level”
Individuals with a passion for healthcare and post-acute care markets
— “committed to working with teammates to meaningfully impact acute and long-term post-acute care markets”

Things to consider

Remote work is possible, but occasional travel to client locations is expected
— “this position can work remotely and will travel to various client locations as required”

How to stand out

Emphasize experience in consulting and delivering value to enterprise clients
— “managing and providing world-class partnerships to their clients”
Highlight your impact on vulnerable populations in healthcare settings
— “meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Managed and provided world-class partnerships
Optimized client use and value of solutions

Typical background

business consulting background

Skills & requirements

Required

Customer Success ManagementBusiness ConsultingC-level EngagementClient OptimizationRemote Work

Preferred

Acute And Long-term Post-acute Care Market Knowledge

Stack & domain

Customer SuccessBusiness ConsultingEnterprise KnowledgeAcute CareLong-term Post-acute Care

About the role

Original posting from Pointclickcare via Lever

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.
Minimum Qualifications
You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.

Source: Pointclickcare careers (Lever)