Sr. Implementation Specialist

Trueml
United States
RemoteCareer-pivot friendly

Who this role is best for

Geared toward early-to-mid-career coordinators comfortable with structured workflows and documentation management, this role emphasizes cross-functional collaboration and project governance in a remote-first environment.

Best fit for

  • Early-to-mid-career professionals with a knack for structured workflows and project documentation
    — “Aspiring Technical Project Manager: Early-to-mid-career coordinator with foundational analytical skills who thrives in structured, repeatable workflows”
  • Candidates who prefer remote-first work and can manage cross-functional alignment independently
    — “This role supports a global, cross-functional business and operates primarily in a Remote-First environment”
  • Individuals who can take ownership of project momentum and visibility through task management and communication
    — “Drive Project Momentum & Visibility: Own daily and weekly task lists, escalate potential timeline risks early, orchestrate meetings with clear agendas”

Things to consider

  • Occasional local or international travel may be necessary despite the remote-first setup
    — “flexibility outside of standard business hours and occasional local or international travel may be necessary”
  • The role involves maintaining a reliable internet connection as a core requirement
    — “Maintaining a reliable internet conne”

How to stand out

  • Highlight experience with RAIDS logs and central document repositories in your resume
    — “Own Documentation & Governance: Serve as the team's lead Document Manager by creating and maintaining RAIDS logs”
  • Demonstrate your ability to manage short-term, high-accuracy workflows with clear examples
    — “Independently manage the end-to-end onboarding for small-scale 'Growth CSV' clients, executing fast, accurate, and repeatable short-term workflows”
  • Showcase your track record of coordinating cross-functional teams and managing deliverables
    — “Facilitate Cross-Functional Alignment: Coordinate syncs and track deliverables across internal teams with sharp attention to detail”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • lead growth client launches
  • support enterprise implementations
  • drive project momentum
Typical background
early-to-mid-career coordinator with foundational analytical skills

Skills & requirements

Required

Project ManagementDocument ManagementCross-functional CoordinationCommunication

Preferred

Technical Project Management

Stack & domain

Project ManagementCommunicationAttention To Detail

About the role

Original posting from Trueml via Lever

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

What You'll Do::

  • Lead Growth Client Launches: Independently manage the end-to-end onboarding for small-scale "Growth CSV" clients, executing fast, accurate, and repeatable short-term workflows.
  • Support Enterprise Implementations: Partner closely with Senior Implementation Managers as their primary support lead, handling the organizational and logistical heavy lifting for complex, large-scale client launches.
  • Own Documentation & Governance: Serve as the team's lead Document Manager by creating and maintaining RAIDS logs, project folders, and central document repositories.
  • Drive Project Momentum & Visibility: Own daily and weekly task lists, escalate potential timeline risks early, orchestrate meetings with clear agendas, and distribute weekly status updates and action items.
  • Facilitate Cross-Functional Alignment: Coordinate syncs and track deliverables across internal teams with sharp attention to detail, enabling senior leaders to stay focused on high-level strategy.

Who You Are::

  • Aspiring Technical Project Manager: Early-to-mid-career coordinator with foundational analytical skills who thrives in structured, repeatable workflows and is eager to grow into complex project management.
  • Detail-Oriented & Tactical: Highly organized and reliable when executing clearly defined project tasks on tight timelines (days to weeks).
  • Strong Communicator & Collaborator: Comfortable leading meetings, writing clear status updates, and aligning stakeholders across internal teams.
  • Coachable & Process-Minded: Works well within established processes and proactively seeks guidance when encountering complex edge cases outside of standard playbooks.
  • Education & Experience: Bachelor’s degree or equivalent relevant experience. (No formal certifications like a PMP or regulatory background required; exposure to technical environments is a bonus!)

Compensation:

For U.S.-based hires, the overall base salary framework for this role currently spans  $80,000 to $90,000 per year. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers:

U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston)

U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) 

U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) 

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

What We Offer (Perks & Benefits)

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings options

Company-paid disability and life insurance

Flexible Spending Account & Limited FSA

Family-friendly parental leave, volunteer and voting time off

On-demand wellness platform access for you and 5 friends and family

PerkSpot discount program for 900+ merchants nationwide

Recruiting Fraud Notice: 

We’re aware of fraudulent recruiters posing as TrueAccord or TrueML and contacting job seekers. To protect yourself, here’s how our real hiring process works:

Official channels only. Our recruiters email only from @trueaccord.com [If you’ve received an InMail, you should verify the recruiter’s @trueaccord.com email] 

No payments or financial info during hiring. We will never ask you to pay fees, buy equipment, or share banking information during the hiring process.

No text or chat-app interviews. We do not conduct interviews by text message or messaging apps.

No “portals” or access keys. We do not send PDF portals or access keys, or ask for passwords or login credentials.

No resume services. We will never require an “ATS-friendly” resume rewrite or recommend paid resume services.

If someone contacting you on our behalf does any of the above, it is fraud.

Stay safe:

Don’t open attachments, click links, or share personal information.

Report the message as phishing to your email provider, and report fake profiles to LinkedIn.

Not sure? Verify by emailing recruiting@trueaccord.com before responding.

If you’ve already shared information with suspected scammers: Contact your bank, visit identitytheft.gov, and report the fraud at reportfraud.ftc.gov or ic3.gov.

Remote Work, Travel Expectations, & Physical Requirements

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Source: Trueml careers (Lever)

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