Sr. Java L3 Support Engineer

Toshiba Global Commerce Solutions

Guadalajara Office, Mexico

Who this role is best for

Best suited to Java developers with 6+ years of L3 support experience working in global retail software environments.

Best fit for

Java developers with 6+ years of L3 support experience and a background in global retail software environments
— “At least 6 years of professional experience in Software Development or L3 support roles using Java.”
Candidates with strong problem-solving skills and a track record of resolving complex field issues
— “L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.”
Individuals who can work in a collaborative, multidisciplinary team environment and communicate effectively across technical levels
— “Experience communicating at different technical levels, from the application architects to the end user.”

Things to consider

The role requires fluency in English, which may be a barrier for non-fluent candidates
— “English: Fluent (B2 at least).”
The position involves working with international customers and global teams, which may require time zone flexibility
— “L3 support engineers receive requests from customers around the world.”

How to stand out

Highlight experience with microservices, cloud-based systems, and production incident resolution in your resume and interviews
— “Experience in microservices architectures, including cloud/web-based content.”
Demonstrate your ability to document and analyze root causes of customer-reported issues
— “Can quickly triage and document and provide root cause analysis for customer reported issues.”
Showcase your skills in writing well-designed, testable, and efficient code in Java and Spring frameworks
— “Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.”
Emphasize your experience with CI/CD pipelines and Docker in your application materials
— “Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.”
Include any prior experience with retail applications or international customer support in your profile
— “Preferred skills: Experience working with international customers.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

troubleshoot and resolve production incidents
write functional and design documents
develop application software

Typical background

computer-sciencesoftware-engineering

Skills & requirements

Required

JavaTroubleshootingCode-writingDebuggingRoot-cause-analysis

Preferred

LeadershipInternational-customer-experienceAgile-methodologiesRetail-applicationsFrontend-experience

Stack & domain

JavaSpringSpringbootGitMavenDockerMongoDBCi/cd PipelinesCloudMicroservicesTroubleshootingDebuggingRoot Cause AnalysisPerformance-driven MindsetKpisCode DesignTestable CodeEfficient CodeCustomer CommunicationLinuxWindowsSeleniumCucumberLeadershipCommunicationProblem-solvingSelf-drivenRetailIT Systems

About the role

Original posting from Toshiba Global Commerce Solutions via Greenhouse

The company.
At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.
Our people.
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What will you bring to the team.
This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues.
What will you be doing:
As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
Naturally to be successful in this role, you must have and know of:
Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
At least 6 years of professional experience in Software Development or L3 support roles using Java.
Experience in microservices architectures, including cloud/web-based content.
Strong problem-solving skills and self-driven.
Performance-driven mindset and ability to identify and meet KPIs.
Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
Can quickly triage and document and provide root cause analysis for customer reported issues.
Experience communicating at different technical levels, from the application architects to the end user.
Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
English: Fluent (B2 at least).
Preferred skills:
Leadership skills.
Experience working with international customers.
Agile methodologies.
Familiarity with retail applications.
Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
Linux & Windows.
Selenium/Cucumber.
We offer:
Hired directly by Toshiba and 100% under payroll.
Benefits of the law (IMSS, INFONAVIT).
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
Minor medical expenses insurance.
Savings fund for employees, capped at the limit of the law.
Grocery coupons.
Pension plan.
30 Christmas bonus days.
12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Source: Toshiba Global Commerce Solutions careers (Greenhouse)