Sr Software Support Engineer

Toshiba Global Commerce Solutions

Guadalajara Office, Mexico

On-site

Who this role is best for

Geared toward experienced Java developers comfortable with enterprise architecture and international customer support.

Best fit for

Experienced Java developers with a background in enterprise systems and a desire to support global clients.
— “L3 support engineers receive requests from customers around the world”
Candidates with a history of mentoring junior developers and leading resolution efforts.
— “Experience mentoring and coaching junior resources”
Individuals familiar with cloud platforms and CI/CD pipelines, particularly Jenkins.
— “Jenkins for CI/CD”

Things to consider

The role demands fluency in English for communication with international customers.
— “English: Fluent (B2 at least)”
The position requires being available for on-call support and resolving complex field issues.
— “final escalation point responsible for resolving field issues”

How to stand out

Highlight your experience in root cause analysis and resolution of complex production incidents.
— “Can quickly triage and document and provide root cause analysis”
Showcase your ability to write efficient, testable code and work with microservices architectures.
— “Capable of writing well-designed, testable, and efficient code”
Emphasize your experience with cloud platforms and systems engineering, such as Linux administration.
— “Systems Engineering: Infrastructure and Linux systems administration”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

resolve field issues
write functional and design documents
develop application software
analyze vulnerabilities
oversee service improvement

Typical background

8+ years of professional experience in Software Development

Skills & requirements

Required

Problem SolvingMentoringPerformance-driven MindsetCode WritingTroubleshootingRoot Cause AnalysisJava-based DevelopmentEnterprise/microservices ArchitecturesModern Web ApplicationsInternational Customer Support

Preferred

Agile Software DevelopmentRetail ConceptsDistributed ApplicationsJavaScriptVue.jsNode.jsTypeScriptMarkdownActivemqCosmosdbLinux Systems AdministrationCloud Platforms

Stack & domain

JavaSpringSpringbootGitMavenDockerMongoDBSeleniumCucumberJenkinsAzureAWSGCPJavaScriptVue.jsNode.jsTypeScriptMarkdownActivemqCosmosdbLinuxWindowsAgileRetail ConceptsRetail ApplicationsDistributed ApplicationsCloud/web-based ContentInfrastructureLinux Systems AdministrationCommunicationMentoringCoachingTroubleshootingDebuggingRoot Cause AnalysisPerformance-driven MindsetKpisFunctional And Design DocumentsApplication SoftwareVulnerability AnalysisService ImprovementTeamworkCollaborationTechnical CommunicationProject ManagementPOSSelf-checkoutMobility SolutionsElera Commerce PlatformRetail IT SystemsJava-based DevelopmentEnterprise/microservices ArchitecturesModern Web Applications

About the role

Original posting from Toshiba Global Commerce Solutions via Greenhouse

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.
This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.
Basic qualifications
Strong problem-solving skills and self-driven
Experience mentoring and coaching junior resources
Performance-driven mindset and ability to identify and meet KPIs
Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
Can quickly triage and document and provide root cause analysis for customer reported issues
At least 8 years of professional experience in Software Development.
+8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
+8 years developing or supporting modern web applications, including cloud/web-based content.
Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
Experience communicating at different technical levels, from the application architects to the end user.
Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
English: Fluent (B2 at least)
Preferred Qualifications
Experience with Agile software development
Familiarity with retail concepts and/or retail applications
Experience developing and supporting distributed applications.
It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
Operating Systems: Linux & Windows.
Cloud Platforms: AWS, Azure, GCP
Jenkins for CI/CD
Systems Engineering: Infrastructure and Linux systems administration
We offer:
Hired directly by Toshiba and 100% under payroll.
Benefits of the law (IMSS, INFONAVIT).
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
Minor medical expenses insurance.
Savings fund for employees, capped at the limit of the law.
Grocery coupons.
Pension plan.
30 Christmas bonus days.
12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Source: Toshiba Global Commerce Solutions careers (Greenhouse)