Sr Specialist, Large Complex & Specialty Claims

Definity Financial
Montreal +1 more
On-siteCareer-pivot friendly

Who this role is best for

Bilingual professionals with Financial Lines claims experience will find this complex claim management role in Montreal suits their expertise and collaboration preferences.

Best fit for

  • Bilingual professionals with 8–10 years in Financial Lines claims handling
    — “Minimum of 8-10 years of general claims handling experience”
  • Candidates with AMF Loss Adjuster (5A) License and stakeholder collaboration skills
    — “collaboration with key stakeholders across the business”
  • Individuals comfortable with moderate supervision and claim resolution strategies
    — “Conduct thorough coverage analysis, investigation, negotiation, and resolution for all claims with moderate supervision”

Things to consider

  • Background checks, including criminal checks and leadership references, are mandatory.
    — “This role requires successful clearance of background checks”
  • Bilingual proficiency is essential for internal and external stakeholder communication.
    — “High degree of proficiency with English required to service customers, both internal to the company and external, across Canada”

How to stand out

  • Emphasize experience in cyber liability and employment practices liability claims.
    — “managing claims under various policies, including cyber liability, directors’ and officers’ liability, employment practices liability”
  • Highlight your ability to engage stakeholders across underwriting, reinsurance, and leadership.
    — “Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuarial, and senior leadership teams”
  • Showcase your demonstrated ability to resolve conflicts and manage complex claim strategies.
    — “demonstrated ability to work through conflict and resolve issues professionally”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage complex claims
  • coordinate recovery efforts
  • engage stakeholders
Typical background
8-10 years of claims handling experience

Skills & requirements

Required

Claims ManagementCoverage AnalysisNegotiationCommunicationConflict ResolutionTeam Collaboration

Preferred

Financial Lines Claims ExperienceAMF Loss Adjuster (5A) License

Stack & domain

AMF Loss Adjuster (5A) LicenseFinancial Lines Claims ExperienceInterpersonal SkillsCommunicationConflict ResolutionInsuranceClaims Management

About the role

Original posting from Definity Financial

The Opportunity

This Senior Specialist role is responsible for managing claims under various policies, including cyber liability, directors’ and officers’ liability, employment practices liability, and other miscellaneous professional liability policies, from initial investigation through to resolution. The position requires strong technical expertise and collaboration with key stakeholders across the business. The successful candidate will contribute to complex claim strategy and coverage discussions. The ideal candidate is bilingual, holds an AMF Loss Adjuster (5A) License, and brings experience in Financial Lines claims.

What to Expect

Conduct thorough coverage analysis, investigation, negotiation, and resolution for all claims with moderate supervision.Identify and coordinate all recovery opportunities and efforts.Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, actively using litigation management plans and budgets.Negotiate settlements and resolutions, both directly and through counsel, considering liability, damages, and coverage.Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuarial, and senior leadership teams.What You Bring

University degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed CIP designation.Must hold an AMF Loss Adjuster (5A) License.Must be bilingual in French and English.Minimum of 8-10 years of general claims handling experience.Preference will be given to candidates with Financial Lines claims experience.Strong interpersonal and communication skills.Demonstrated ability to work through conflict and resolve issues professionally. 

Salary Range: $73,500 - $123,500

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

Hybrid work schedule for most roles

Company share ownership program

Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 

Wellness and recognition programs 

Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Source: Definity Financial careers

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