Geared toward healthcare industry veterans comfortable with cross-functional leadership and AI integration, with a focus on enterprise-level client management and strategic growth in the U.S. market.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Everlywell via Lever
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
Responsibilities::
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Serve as the senior-level owner and primary client-facing representative for Everly Health Solutions' most strategic, highest-value enterprise accounts
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Build and sustain trusted relationships with client executives (C-suite and VP level), positioning Everly Health as a long-term strategic partner rather than a vendor
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Own the growth strategy for your portfolio: identify, qualify, and drive expansion opportunities — new programs, populations, and services — in partnership with Sales
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Own renewals and retention for assigned accounts, leading commercial and contract discussions in partnership with Legal and Finance
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Develop multi-year strategic account plans that map client priorities to Everly Health's unique value proposition, and keep them current as client needs evolve
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Lead executive business reviews with client leadership to present performance, insights, and recommendations, and to align on upcoming initiatives
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Partner with clients to define key performance metrics and ensure performance reporting is delivered within SLAs
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Forecast account revenue and pipeline monthly and report on portfolio performance to the Chief Commercial Officer
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Work alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget with a superior client experience
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Serve as the executive escalation point for complex client issues, leading cross-functional mitigation plans through to resolution
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Bring the voice of the client into product and commercial roadmaps, translating client needs into clear, actionable input for internal teams
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Present account strategy, performance, and risks to the Chief Commercial Officer and the Everly Health Solutions leadership team
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Act as a senior resource for the Commercial team, sharing best practices and helping raise the bar on how we manage enterprise relationships
Who You Are / Job Requirements::
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8 -10 years of account management, client partnership, strategy or commercial leadership experience in the healthcare industry required
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Bachelor's Degree required — business or science related field preferred; MBA or advanced degree a plus
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Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus
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Track record of owning and growing a multi-million-dollar book of enterprise business across multiple strategic accounts
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Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations
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Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions
Skills & Abilities Required::
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Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines — without direct authority
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Results-focused and self-motivated, with a flexible and entrepreneurial mindset
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Innovative thinker with a deep understanding of the healthcare environment and a demonstrated ability to identify, evaluate, and capture new business opportunities
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Ability to leverage and use AI with fluency and understanding
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Exceptional executive presence, with strong communication (verbal and written) and presentation development skills — comfortable in the room with client and internal C-suite leaders
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Strong commercial acumen, including contract, pricing, and negotiation experience
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Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously
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Proven ability to develop and sustain strong relationships both inside and outside the organization
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Exercises sound judgment and diplomacy with both clients and internal teams
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Prior experience in a fast-paced and evolving environment a plus
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Familiar with Hubspot a plus
Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.
Source: Everlywell careers (Lever)