Aimed at mid-to-senior level hospitality or transportation professionals who can manage multidisciplinary teams and create operational procedures.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from SpaceX via Greenhouse
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SUPERVISOR, SPACEPORT OPERATIONS
The role of Spaceport Operations Supervisor will be to provide the management of the organization’s housing accommodations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Supervisor will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, creating and implementing processes to improve the growing operation, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Supervisor will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.
RESPONSIBILITIES:
Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities
Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for team
Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Manage performance for Spaceport Operations staff
Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
3+ years of leadership experience within the hospitality or transportation industries
PREFERRED SKILLS AND EXPERIENCE:
Bachelor's degree in hospitality
5+ years of leadership experience within the hospitality or transportation industries
Experience opening new operations and/or creating operational procedures from the ground up
Advanced knowledge of customer service and problem resolution
Experienced with Microsoft Office and Outlook
Excellent communication skills both written and verbal
Excellent knowledge of room inventory, housekeeping processes and guest service
Proficient knowledge of human resources management
Strong time management skills
Experience with high volume, complex multidisciplinary operations
Experience leading groups in large team settings of 10 or more staff members
Familiar with space planning procedures and operations
Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
Logical and strategic approach to solving problems
Ability to read and understand basic floor plans
Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions
ADDITIONAL REQUIREMENTS:
Must be willing to travel to remote Moon Corps sites on critical projects (up to 85% travel)
Ability to provide 24/7 on-call support for emergencies and critical operations
Valid state issued driver's license
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Source: SpaceX careers (Greenhouse)