Support Services Specialist II A&I

UL Solutions

China

Career-pivot friendly

Who this role is best for

Strong fit for candidates with client-facing experience who coordinate between stakeholders and manage project workflows, particularly in international trade or English disciplines and with experience in manufacturing or merchandising.

Best fit for

Candidates with 2+ years in trading or merchandising and strong client communication skills
— “At least 2 years or above working experience in trading or merchandising field.”
Individuals with a background in translating technical documents and managing project timelines
— “Translate the inspection criteria and requirement documents for inspection purpose, if necessary.”
Candidates who can independently handle billing and documentation processes
— “Prepare the monthly bill to client for payment collection.”

Things to consider

The role requires handling client complaints directly or escalating them per procedure
— “Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.”
The candidate must be able to manage multiple stakeholders and ensure strict compliance with client requirements
— “Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.”

How to stand out

Highlight experience managing complex client relationships and project timelines in your resume
— “Responsible for project management with assigned clients and handle related activities.”
Emphasize your ability to coordinate between clients, factories, and inspectors effectively
— “Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory.”
Demonstrate your proficiency in using invoicing and scheduling systems during interviews
— “Quote to clients and input the cost in invoicing system.”
Demonstrate your ability to independently manage client correspondence and documentation
— “Independent business correspondence.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managing projects with clients
handling inspection schedules
preparing monthly bills

Typical background

international tradeEnglish discipline

Skills & requirements

Required

Project ManagementCommunicationInterpersonal SkillsResponsibilityMS Office

Preferred

Manufacturing ExperienceTrading Or Merchandising Experience

Stack & domain

Project ManagementInspection CriteriaTechnical Issue ResolutionTranslationInspection Report ReviewMS OfficeCommunicationInterpersonalResponsibilityLeadershipInternational TradeMerchandising

About the role

Original posting from UL Solutions

More business from client JAZ and the inspection volume will be increased from upcoming. We need additional headcount for supporting this client.
Responsible for project management with assigned clients and handle related activities.
Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input.
Quote to clients and input the cost in invoicing system.
Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue.
For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
Translate the inspection criteria and requirement documents for inspection purpose, if necessary.
Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
Prepare weekly/monthly summary as requested by client.
Prepare the monthly bill to client for payment collection.
File and update all necessary inspection document per requested in daily basic.
Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
College or above with International trade or English discipline.
Excellent English reading and writing skill with CET-4 or above. Fluent in oral English will be preferred.
At least 2 years or above working experience in trading or merchandising field.
Independent business correspondence.
Good interpersonal skill and communication skill.
High Sense of responsibility.
Good computer skill, like MS office.
With manufactory experience will be preferred.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Source: UL Solutions careers