System Support Engineer

ENSCO, Inc.
Hauppauge, NY
On-site

Who this role is best for

Candidates with technical expertise in electronics and networking, and a background in quality control or software testing will find this on-site role in the rail industry rewarding.

Best fit for

  • Candidates with hands-on experience in configuring and troubleshooting systems for railway clients
    — “configured systems to customer specifications and prepare them for shipment”
  • Individuals with a strong foundation in electronics and a willingness to travel internationally
    — “willingness to travel both domestically and internationally”
  • Professionals who can manage multiple priorities and thrive in a collaborative support environment
    — “proven ability to effectively manage changing or multiple priorities”

Things to consider

  • Travel is a significant commitment, with domestic and international field installations expected
    — “perform field installations and support, both domestically and abroad”
  • Candidates must be prepared to meet strict identification requirements for federal facility access
    — “REAL ID-compliant form of identification or an acceptable alternative”

How to stand out

  • Emphasize experience in quality control and software testing in your resume and interview responses
    — “experience in quality control and/or software testing”
  • Highlight your ability to troubleshoot hardware and read schematics in your application materials
    — “ability to read schematics”
  • Demonstrate adaptability and independent problem-solving in your professional history
    — “ability to work independently and learn”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • providing reliable technical support to customers
  • configuring systems accurately and efficiently
  • troubleshooting and repairing equipment effectively
  • assisting in quality control and field installations
Typical background
background in electronics, computer, and networking technologyexperience in quality control and software testing

Skills & requirements

Required

Technical Support To Customers And In-house DepartmentsConfiguration Of Systems To Customer SpecificationsTroubleshooting And Repair Of EquipmentQuality Control And Software TestingAbility To Read SchematicsAbility To Work Independently And LearnAbility To Manage Changing Or Multiple PrioritiesWillingness To Travel Both Domestically And Internationally

Preferred

Experience In Service And Support Of Computer-based SystemsAbility To Debug And Resolve Hardware Issues In New And Existing ProductsSoftware TestingMultilingualBS Degree In Engineering

Stack & domain

ElectronicsComputerNetworkingQuality ControlSoftware TestingField ServiceInstallationTestingTroubleshootingRepairConfigurationSchematicsMultimetersFunction GeneratorsOscilloscopesIndependent WorkMultiple PrioritiesTravelCommunicationProblem-solvingTeamworkRailwayMachine VisionMonitoringMeasurementInspectionCondition-based MaintenanceAsset Management

About the role

Original posting from ENSCO, Inc. via Greenhouse

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

Learn more about ENSCO.

Position DescriptionFor more than 33 years, KLD Labs, Inc. has provided innovative machine vision solutions tailored for railway customers' monitoring, measurement, inspection, condition-based maintenance, and asset management needs. Are you a technical problem-solver with a passion for delivering exceptional customer support? We are seeking a highly motivated and skilled System Support Engineer to join our Rail Service Department in Hauppauge, NY. In this role, you will play a crucial part in ensuring our customers receive the best technical support.

Responsibilities include:

  • Provide technical support to customers and in-house departments.
  • Configure systems to customer specifications and prepare them for shipment.
  • Troubleshoot and repair equipment returned for service.
  • Assist in the quality control of rail systems.
  • Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.
  • Perform field installations and support, both domestically and abroad.
  • Conduct various types of testing, including functional, system, integration, and regression testing.
  • Other duties as assigned.

If you're ready to take on this exciting opportunity, apply now and be part of a dynamic team dedicated to excellence!

Qualifications Required

  • Bachelor's degree or equivalent and 2 years of experience, or an associate degree and 4 years of experience.
  • Strong background or experience in electronics, computer, and networking technology, including building and repairing computers and setting up and troubleshooting basic TCP/IP networks.
  • Experience in quality control and/or software testing.
  • Working knowledge of common electronics tools, multimeters, function generators, and oscilloscopes.
  • Ability to read schematics.
  • Ability to work independently and learn.
  • Proven ability to effectively manage changing or multiple priorities.
  • Willingness to travel both domestically and internationally.
  • Must be authorized to work in the U.S.
  • Must be able to lift 50 lbs.

Qualifications Desired

  • Experience in service and support of computer-based systems.
  • Ability to debug and resolve hardware issues in new and existing products.
  • Software testing.
  • Multilingual.
  • BS degree in engineering.

Work Location Type: On-Site

Employment Type: Regular Full-time

Required Certifications: None

U.S. Citizenship Required: No

Security Clearance Required: None

Background Check Type: 7 Year Pre-Employment

Drug Screen Type: Pre-Employment Drug and Random Alcohol and Drug (FRA)

Contingent Upon Contract Award or Customer Approval: No

Salary Range$65,499.20—$101,484.91 USDREAL ID Requirement

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

Benefits

At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing a career here. We offer a comprehensive benefits package that creates a stimulating and supportive environment where you can thrive - visit ensco.com/careers/benefits to learn more.

Export Control and Licensing

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

Privacy

Your data privacy is important to ENSCO. Please click here to view our privacy policy. California residents can click here to view your California privacy rights.

EEO Statement

ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability

Source: ENSCO, Inc. careers (Greenhouse)

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