T&S Investigator

Clipboard

Canada

Remote

Who this role is best for

Best suited to candidates with customer-facing experience and a background in clinical or compliance fields working in a remote-first, fast-paced startup environment.

Best fit for

Candidates with a background in clinical practice or compliance who thrive in remote-first, customer-centric environments
— “3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.”
Individuals who can balance empathy with decisive action in high-stakes situations
— “Providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.”
People with strong communication skills and the ability to explain complex policies to varied audiences
— “Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience”

Things to consider

The role requires a strong ability to work independently and maintain high levels of organization
— “Self-motivated, able to work independently and stay organized”

How to stand out

Highlight experience with incident resolution and policy development in your resume and interview responses
— “Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.”
Demonstrate your ability to communicate professionally and empathetically with customers and partners
— “Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.”
Showcase your analytical abilities with statistical tools and data-driven decision-making in your application materials
— “Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Investigate safety incidents end-to-end
Develop and implement safety initiatives

Typical background

3+ years in a customer-facing role

Skills & requirements

Required

Trust & SafetyIncident ManagementPolicy Development

Preferred

Risk ManagementCompliance

Stack & domain

Incident InvestigationCustomer Incident ResolutionPolicy DevelopmentRisk AssessmentComplianceSafety MetricsData AnalysisCommunicationTeam CollaborationProduct UpdatesClinical PracticeTrust & SafetyRisk ManagementStatistical ToolsPolicy GuidanceEmpathyJudgmentDecision-makingLeadershipMotivationInitiativeOrganizationDetail-orientedIntegrityLVNRNHealthcareLong-term CareHome HealthHospitalsMarketplace SafetyCustomer ServiceSafety Norms

About the role

Original posting from Clipboard via Ashby

ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
ROLE OVERVIEW
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
WHAT YOU’LL DO
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
Shape and uphold marketplace safety norms through clear policy development/reccomendations.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
Continuously improve the incident reporting and investigation workflow.
Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
Stay current on product updates to ensure accuracy and consistency across safety operations.
WHAT WE’RE LOOKING FOR
Ability to resolve customer incidents with empathy and action
Impeccable judgement and ability to make tough decisions
Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred:
3+ years in a customer-facing role.
3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
WHY JOIN CLIPBOARD?
We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
HIRING PROCESS
Application
Case Study
Case Study Interview
Interview with our Head of Operations
Culture Interview (People Ops)
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Source: Clipboard careers (Ashby)