Strong fit for candidates with tax or financial services experience who prioritize service excellence and process improvements, working in an onsite, collaborative environment in Vancouver, WA.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Allworth Financial via Greenhouse
About Allworth Financial
Allworth Financial (www.allworthfinancial.com) is an independent investment advisory firm providing full-context wealth planning solutions. The firm brings together investment, tax, retirement, estate, and other financial considerations to help clients evaluate decisions in the context of their whole financial lives.
Founded in Sacramento, California, in 1993, Allworth Financial is a high-growth, private equity-backed, multibranch registered investment adviser. Allworth is primarily a fee-based fiduciary advisory firm that emphasizes client well-being and education. The firm continues to expand through acquisitions and organic growth.
Allworth is a great place to work and build a career. The firm ranks among the top 15 on Barron’s Top 100 RIA Firms list, has a historical client retention rate of 97%, and is a National Business Research Institute (NBRI) Circle of Excellence Award winner. Learn more at AllworthFinancial.com.
SUMMARY:
Our Tax Solutions Department consistently strives for service excellence. Client Service Representatives support tax advisors and consistently deliver an exceptional tax client experience.
This position is Non-Exempt hourly position with the range $29/hour to $30.77/hour. This position will be onsite in the Vancouver, WA.
DUTIES AND RESPONSIBILITIES:
Delivering exceptional service experiences with every phone, video conference and face-to-face client interaction
Scheduling and confirming client appointments for the tax advisor team
Managing and reviewing calendars for tax advisors and preparing appropriate materials based on upcoming appointments
Completing all aspects of new client account onboarding
Organize and prepare client tax documents for tax advisors’ use in tax preparation
Assemble and deliver client tax returns
Ability to handle multiple tax advisors’ client list and complex service situations
Focusing on quality and accuracy of work
Suggesting and implementing process improvements
Special projects as needed
QUALIFICATIONS:
Passion for excellent service and client satisfaction
Excellent verbal and written communication skills
Minimum 1 year of tax or financial services industry and client service experience preferred
Strict attention to detail
Ability to multi-task and prioritize work daily
Flexibility and embraces change
Strong organizational, problem-solving, and analytical skills
Strong team player and approachable
High degree of professionalism
Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems; experience with Intuit Lacerte preferred
BS/BA degree preferred
BENEFITS
We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:
Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
Dental insurance with MetLife
Vision insurance with VSP
Optional supplemental benefits
Healthcare savings accounts with company contribution
Flexible spending accounts
Flexible working arrangements
Generous 401K contributions
Exempt associates qualify for our flexible paid time off policy
Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
11 Paid Holidays
Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
Future growth opportunities within the company
In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Benefits are available to full-time associates who work more than 30 hours a week.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.
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