Aimed at senior healthcare operations professionals who have prior team leadership experience and are comfortable with US healthcare payer processes.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Coherehealth via Greenhouse
Opportunity Overview:
We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team.
The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities.
What you’ll do:
Gain a deep understanding of Cohere’s product and our health plan partners
Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements
Coordinates and provides day-to-day oversight of the intake staff
Manage workload balancing needs of the intake team
Assist in addressing case escalations and provider issues
HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll
Other duties as assigned
ISMS roles and responsibilities
Good knowledge of Information practices.
Assist the manager in all the information security activities implementation and maintenance process.
Ensuring the team and imparted with Competence related to Information security
Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager.
Required Qualifications:
Must-haves
5 to 7 years of experience in US Healthcare Payer Processes
Experience in US healthcare operations, medical billing, claims, or prior authorization.
Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.
Knowledge of HIPAA regulations and patient privacy practices.
Bachelor’s degree or equivalent experience preferred.
Strong attention to detail and ability to process healthcare information accurately.
Ability to analyze information and identify missing or incorrect data.
Comfortable working with multiple applications and healthcare systems.
Strong computer skills including Microsoft Office and Google Workspace.
Ability to work in a fast-paced, target-driven environment.
Strong problem-solving and decision-making skills.
Ability to work independently and collaborate with remote teams.
Willingness to learn US healthcare processes and terminology.
Experience handling provider/customer calls.
Experience with healthcare documentation review.
Able to develop and train large groups and/or one on one
Skilled in understanding others’ perspectives and challenges
Able drive process improvement initiatives
Be kind and patient while demonstrating subject matter expertise
Excellent interpersonal skills, oral and written communication skills
Able to break down big challenges into organized plans
Intellectually curious with a strong desire to understand and constantly improve your work and business processes
Able to work cross functionally across remote teams
Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows
Previous Team leader/management experience in a contact center environment leading inbound/outbound contact center staff
Nice to have - Soft Skills Required
Customer service orientation.
Good analytical and documentation skills.
Ability to manage multiple tasks with accuracy.
Ability to handle sensitive healthcare information professionally.
Adaptability and willingness to learn new processes.
Ability to commute/relocate:
Hyderabad(Nacharam), Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Interview Process*:
Connect with Talent Acquisition
Meet with the Hiring Manager
Behavioral Interview(s)
Case Study
Interview with Senior Leadership
*Subject to change
About Cohere Health:
Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.
Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.