Team Member

Virgin Active & KAUAI

Kensington +1 more

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with hospitality or food service experience working in wellness-focused environments.

Best fit for

Candidates with prior customer service or food service experience in wellness or fitness settings
— “Previous experience in a customer service, hospitality or food service environment is desirable.”
Individuals who thrive in collaborative, service-oriented environments
— “Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.”
Those with a strong interest in health and wellbeing, and a passion for hospitality
— “We are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.”

Things to consider

The role requires a high level of attention to food safety and hygiene protocols
— “Ensure food safety, hygiene and cleanliness standards are maintained at all times.”
Flexibility in work hours is a key requirement, including early mornings and weekends
— “Flexible to work early mornings, evenings, weekends and bank holidays.”

How to stand out

Highlight experience in food preparation and customer service with a focus on health and wellness
— “Prepare food and beverages to brand recipes and presentation standards.”
Emphasize your ability to work in fast-paced environments and maintain high standards
— “Ability to work efficiently in a fast-paced environment.”
Showcase your proactive approach and willingness to support team training and development
— “Support the training of new team members and contribute to maintaining Virgin Active brand standards.”
Demonstrate your knowledge of allergens and nutritional information in your application materials
— “Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.”
Include any relevant food safety qualifications or willingness to pursue them
— “Food Safety Level 2 qualification (or willingness to obtain).”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

outstanding customer experience
high-quality food preparation
efficient stock management
clean and welcoming environment

Typical background

customer servicehospitalityfood service

Skills & requirements

Required

Customer ServiceFood PreparationPOS SystemsMenu KnowledgeHygiene StandardsStock ManagementEnvironmental CleanlinessTeam CollaborationMember Experience

Preferred

Food SafetyAllergen ProceduresCross-contamination PreventionTraining New Team Members

Stack & domain

Customer ServiceHospitalityFood ServicePOS SystemsFood PreparationFood SafetyHygieneStock ManagementCleaningCommunicationInterpersonal SkillsAttention To DetailEfficiencyProactivityReliabilityFood Safety Level 2Food Allergy And Intolerance Training

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Team Member to join the team.
Role Type: Full time
Number of hours: 40
In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.
The Role
Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
Recommend products and provide an exceptional customer experience through confident service.
Ensure food safety, hygiene and cleanliness standards are maintained at all times.
Complete opening, closing, preparation and temperature check procedures accurately.
Follow allergen procedures and prevent cross-contamination throughout food preparation.
Monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Who We’re Looking For
Previous experience in a customer service, hospitality or food service environment is desirable.
Food Safety Level 2 qualification (or willingness to obtain).
Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a fast-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
What You’ll Get
The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry-leading facilities.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
The platform to build your career, reputation and impact.
OUR PERKS
30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Pay Range£12.71—£13.10 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)