Team Member

Virgin Active & KAUAI

Chiswick Park +1 more

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for hospitality or food service professionals who value community engagement and brand alignment, working in a full-time, in-person role in London.

Best fit for

Candidates with prior experience in customer service or food service environments who prioritize community and brand values
— “Previous experience in a customer service, hospitality or food service environment is desirable.”
Individuals with a strong interest in wellness and a commitment to food safety and hygiene
— “Excellent attention to detail and commitment to food safety and hygiene.”
People who thrive in collaborative, fast-paced settings and support team development
— “Work collaboratively with colleagues ... and support the training of new team members.”

Things to consider

Requires flexibility to work early mornings, evenings, weekends and bank holidays
— “Flexible to work early mornings, evenings, weekends and bank holidays.”
Must be willing to obtain a Food Safety Level 2 qualification if not already held
— “Food Safety Level 2 qualification (or willingness to obtain).”

How to stand out

Highlight experience in creating welcoming environments and delivering personalized service
— “Deliver warm, friendly and genuine service to every member and guest.”
Showcase knowledge of menu items, promotions, and nutritional information
— “Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.”
Demonstrate ability to maintain hygiene standards and prevent cross-contamination
— “Follow allergen procedures and prevent cross-contamination throughout food preparation.”
Emphasize experience with POS systems and accurate order processing
— “Process customer orders and payments accurately using POS systems.”
Demonstrate proactive and positive work ethic in fast-paced settings
— “Ability to work efficiently in a fast-paced environment.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

prepared food and beverages to brand standards
processed customer orders accurately

Typical background

previous experience in customer service or hospitality

Skills & requirements

Required

Customer ServiceFood PreparationPOS System UsageHygiene StandardsTeam Collaboration

Preferred

Food Safety QualificationAllergy Training

Stack & domain

Customer ServiceCommunicationFood Safety Level 2Food Allergy And Intolerance TrainingHospitalityFood Service

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Team Member to join the team.
Role Type: Full time
Number of hours: 40
In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.
The Role
Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
Recommend products and provide an exceptional customer experience through confident service.
Ensure food safety, hygiene and cleanliness standards are maintained at all times.
Complete opening, closing, preparation and temperature check procedures accurately.
Follow allergen procedures and prevent cross-contamination throughout food preparation.
Monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Who We’re Looking For
Previous experience in a customer service, hospitality or food service environment is desirable.
Food Safety Level 2 qualification (or willingness to obtain).
Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a fast-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
What You’ll Get
The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry-leading facilities.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
The platform to build your career, reputation and impact.
OUR PERKS
30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Pay Range£12.71—£13.10 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)