Geared toward candidates with deep manufacturing expertise comfortable with cross-functional collaboration and customer engagement.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Xometry Europe via Greenhouse
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our Customer Success team, supporting large deals and working with key and strategic customers.
In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production.
How You’ll Contribute:
Customer Engagement (Deal Stage):
Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders
Analyze part designs and support their optimization to ensure manufacturability
Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems
Support large deals and build trusted relationships with key and strategic customers
Production Support (Production Stage):
Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges
Travel to providers when needed, if location allows
Provide expertise in complaint handling (excluding formal RMA cases)
Ensure clear and timely resolution of technical production issues
Sourcing & Continuous Improvement:
Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers
Support continuous improvement of manufacturing and engineering processes
What You’ll Bring to Xometry:
Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies
Technical Drawings: Experience working with technical drawings and design-related problem solving
Understanding of dimensional accuracy, surface roughness, and process limitations.
Ability to independently identify technical risks and propose manufacturing solutions
Languages: Fluent and professional English
Customer Focus: Customer-oriented mindset with a strong understanding of customer needs
Problem Solving: Strong problem-solving skills and high attention to detail
Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries
Location: United Kingdom
Working Conditions:
Full-time job
Corporate laptop
Salary structure: salary + RSUs
Place of work: Depends on location; hybrid working is available in Chelmsford
Reports to: Team Lead
Life at Xometry:
Team Spirit & Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution
Development Opportunities: As a fast-growing company, every new task is an interesting challenge for the team
We Care: Ongoing, free well-being activities for our people and charity projects worldwide
Flexibility: Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty
Onboarding: A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience
Please send your CV in English.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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