Test Administrator (Melbourne, AU) (26386)

Pearson
Melbourne +1 more
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in exam proctoring and can work flexible hours.

Best fit for

  • Candidates with customer service experience and willingness to work varied shifts in a quiet environment
    — “Minimum of 1 year customer service experience is preferred”
  • People who can manage physical tasks like lifting 20 lbs and are detail-oriented in a testing environment
    — “Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independently”

Things to consider

  • Candidates must be physically capable of performing light housekeeping tasks after each exam
    — “Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule”

How to stand out

  • Highlight prior experience with exam proctoring and ability to maintain a quiet, detail-focused environment
    — “Experience proctoring or invigilating exams is highly desirable”
  • Emphasize your ability to work diverse shifts, including weekends and both early mornings and late evenings
    — “availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday)”
  • Showcase your communication and problem-solving skills through specific examples in your resume or interview
    — “Detail Oriented, Communication Skills, Problem Solving”
  • Demonstrate familiarity with Microsoft Office tools, particularly Excel and Word
    — “Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Ensured secure and smooth exam delivery
  • Maintained high standards of customer service
Typical background
Customer serviceExam proctoring

Skills & requirements

Required

Customer ServiceExam ProctoringTechnical TroubleshootingHousekeeping

Preferred

Microsoft OfficeEvent Management

Stack & domain

Customer ServiceExam ProctoringTechnical TroubleshootingCommunicationProblem SolvingEducation

About the role

Original posting from Pearson

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.  

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1010 Latrobe Street, Docklands, VIC 3008.

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours is between 7am and 11pm.  

We offer an attractive pay rate of $38.89 per hour. Candidate must be open to flexible to work range of shift in the morning and evening. This is strictly a Casual position and will remain as such. 

As a Test Administrator you’ll be responsible for; 

providing an exceptional customer service and a secure exam delivery environment.   

complying with all testing procedures and strictly adhere to company policies  

Checking and verifying candidate’s identification against test registration; and helping them to set up for test 

explaining the exam procedures and proctoring / invigilating candidates while testing 

Troubleshooting with internal departments to fix any technical issues  

Escalating any policy breaches immediate to relevant business personnel 

Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule 

Other ad hoc duties as directed 

To be successful in the position you’ll have;  

A High school diploma or equivalent is required 

Minimum of 1 year customer service experience is preferred 

Experience proctoring or invigilating exams is highly desirable 

Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook) 

Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independently 

Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance 

Core Competencies 

Detail Oriented 

Communication Skills 

Problem Solving 

Customer Focus 

Ethics and Value

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Source: Pearson careers

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