Unified Communications Engineer

Jane Street

London, United Kingdom

On-site

Who this role is best for

A natural match if you have 7+ years of hands-on experience with Cisco UC products and a background in global infrastructure management.

Best fit for

Candidates with 7+ years of Cisco UC expertise and a track record in global infrastructure management
— “Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment”
Individuals skilled in API automation and cloud integration with on-premise UC systems
— “Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure”

Things to consider

The role requires managing global infrastructure with minimal downtime, which may involve tight coordination and high availability expectations
— “minimising downtime for various collaboration services”
Candidates must be fluent in English, which may be a barrier for non-native speakers
— “Fluent in English”

How to stand out

Highlight your experience with multi-cluster environments and global deployments in your resume and interview responses
— “configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment”
Demonstrate your ability to troubleshoot custom API integrations and manage expectations with users and teams
— “Comfortable troubleshooting custom API-based integrations with UC products and services”
Emphasize your background in SIP, Session Border Controllers, and PSTN SIP trunking during interviews
— “Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking”
Showcase your experience with virtualization of UC applications on enterprise-grade servers
— “Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)”
Demonstrate your ability to work cross-functionally with IT Operations, Cybersecurity, and Networking teams
— “interface daily with various tech teams across the firm—including IT Operations, Cybersecurity and Networking”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

deliver smart solutions in a fast-paced environment
improve tooling and monitoring
deploy UC products and services

Typical background

7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite

Skills & requirements

Required

Cisco UC And Collaboration Product SuiteSIPUC Compliance ProductsAPI AutomationsTroubleshootingLog File Collection And InterpretationVirtualisation Of Cisco UC Applications

Preferred

Integrating Cloud-based Conferencing TechnologiesCustom Api-based Integrations

Stack & domain

Cisco UC And Collaboration Product SuiteSIPSession Border ControllersPSTN SIP TrunkingUC Compliance ProductsVoice Recording PlatformsMessaging Archiving ProductsCisco ApisCloud-based Conferencing TechnologiesAPI AutomationsLog FilesSystem StabilitySecurity StandardsVirtualisation Of Cisco UC ApplicationsMultitaskingMonitoring AlarmsJuggling Project-related TasksEscalation Point For Users And Other Technology GroupsCapacity PlanningDevelop Standards And Best PracticesImprove DocumentationTroubleshoot And Use Creative Thinking To Resolve IssuesCollaborate With Support PartnersMaintain System StabilityManage Expectations With Colleagues And UsersUnified CommunicationsITCybersecurityNetworking

About the role

Original posting from Jane Street

About the position
We are looking for a Unified Communications (UC) Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.
The UC team is responsible for all tasks and infrastructure related to collaboration and telephony. Projects include improving tooling and monitoring, deploying UC products and services, and executing software and hardware configuration changes globally, all while minimising downtime for various collaboration services.
Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, juggling project-related tasks and serving as an escalation point for users and other technology groups. You’ll interface daily with various tech teams across the firm—including IT Operations, Cybersecurity and Networking—to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.
The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.
About you
Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:
Cisco Unified Communications Manager versions 14+
Cisco Meeting Server
Cisco Expressway
Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
Deeply experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints
Knowledgeable about UC compliance products, and experienced with modern voice recording platforms (Verint, NiCE, Red Box, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
Knowledgeable about Cisco APIs related to UC products, and experienced with creating API automations using Python, PowerShell, etc.
Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure
Comfortable troubleshooting custom API-based integrations with UC products and services
Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)
Have a strong understanding of current security standards and expectations, and an ability to troubleshoot and use creative thinking to resolve issues
Fluent in English
If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com

Source: Jane Street careers