Best suited to customer service or transportation professionals with strong communication skills working in the freight industry. The hybrid work model and focus on customer and carrier relationships suggest a candidate with relational and operational experience.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Uber Freight via Greenhouse
Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 3521
About the Role
The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
This is a full-time, day shift position (Monday through Friday/5am to 2pm or 6am to 3pm) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on the Transportation Management System
Acquire solid understanding of customer business practices and workflow
Basic Qualifications
High school diploma or GED equivalent
1+ years of customer service experience /Or Transportation Experience
Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
Preferred Qualifications
LTL (Less-Than-Truckload) experience
Knowledge of the freight or transportation industry
Proficient in Microsoft Office Suite
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.