Vice President, Field Operations

Fitt

New York, NY

Who this role is best for

Aimed at mid-level operations leaders with multi-unit experience who thrive in hands-on, founder-led environments.

Best fit for

Mid-level leaders with multi-unit operations experience in hospitality or wellness who enjoy coaching and process standardization
— “Lead, coach, and develop General Managers across multiple locations.”
Candidates who have managed P&Ls and achieved measurable results in club or service environments
— “Strong business acumen with experience managing P&Ls, labor, KPIs, four-wall economics, and operational performance.”
Individuals comfortable with regular travel and who have experience working in fast-paced, founder-led organizations
— “Comfortable working in a fast-paced, founder-led environment.”

Things to consider

Regular travel between club locations is expected, which may require flexibility in personal and professional commitments.
— “Travel regularly between club locations to support leaders and operations.”
The role is hands-on and requires direct engagement with club teams, not just oversight or strategic planning.
— “This is a highly visible, hands-on leadership role.”

How to stand out

Highlight your ability to standardize processes and drive consistency across multiple locations.
— “Experience creating consistency across multiple locations through strong operational processes and leadership.”
Showcase your track record in managing P&Ls and improving club-level profitability.
— “Own club-level operational performance, including revenue, profitability, membership growth, retention, and staffing.”
Emphasize your experience in high-touch service environments and your leadership of senior operators.
— “Proven experience leading General Managers or senior operators across multiple locations.”
Demonstrate your ability to translate strategy into measurable results with data-driven examples.
— “Monitor KPIs and four-wall economics to identify opportunities and drive results.”
Position yourself as a team culture builder with a focus on guest experience.
— “Champion an elevated guest experience while fostering a high-performing team culture.”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · CompanyLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

driven operational consistency
improved club-level performance

Typical background

hospitalitywellnessfitness

Skills & requirements

Required

Multi-unit OperationsProfitability ManagementKPI MonitoringLeadership Coaching

Preferred

Hospitality Industry Experience

Stack & domain

Operations ManagementP&L ManagementKPI MonitoringFour-wall EconomicsOperational PerformanceLeadershipCoachingTeam BuildingProblem-solvingStrategic PlanningHospitalityWellnessRetailHotelsPrivate Clubs

About the role

Original posting from Fitt via Ashby

Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies.
We're filling this role for an innovative wellness company redefining hospitality through a first-of-its-kind social wellness club experience.
THE OPPORTUNITY
Lead field operations across multiple club locations, driving operational excellence, consistency, profitability, and an exceptional guest experience. Reporting to the Founder/CEO, you'll oversee General Managers, coach leaders in the field, and ensure company initiatives are executed with excellence across every location.
This is a highly visible, hands-on leadership role. You'll spend significant time in clubs partnering with teams, identifying opportunities for improvement, translating strategy into measurable business results, and building the operational foundation to support future growth.
WHAT YOU'LL DO
Lead, coach, and develop General Managers across multiple locations.
Drive operational consistency, accountability, and execution across all clubs.
Own club-level operational performance, including revenue, profitability, membership growth, retention, and staffing.
Monitor KPIs and four-wall economics to identify opportunities and drive results.
Standardize operating procedures, training, and best practices across locations.
Partner cross-functionally to successfully execute company initiatives and support future club growth.
Champion an elevated guest experience while fostering a high-performing team culture.
Travel regularly between club locations to support leaders and operations.
WHO YOU ARE
7+ years of multi-unit operations leadership experience in hospitality, wellness, fitness, lifestyle, retail, restaurants, hotels, private clubs, or another high-touch service environment.
Proven experience leading General Managers or senior operators across multiple locations.
Strong business acumen with experience managing P&Ls, labor, KPIs, four-wall economics, and operational performance.
A hands-on leader who enjoys coaching teams, building accountability, and improving execution.
Experience creating consistency across multiple locations through strong operational processes and leadership.
Comfortable working in a fast-paced, founder-led environment.
Based in New York City, with regular travel required.

Source: Fitt careers (Ashby)