Workforce Management Lead, US

Neko Health

New York, NY

Hybrid

Who this role is best for

Aimed at mid-to-senior level workforce planning professionals who can build AI-driven solutions and coordinate across geographies.

Best fit for

Candidates with experience building forecasting models and AI tools for workforce planning across multiple sites
— “Proven experience of building a workforce forecasting model, staffing tool, or scheduling dashboard from scratch”
Individuals who have applied AI or machine learning to scheduling, forecasting, or workforce planning challenges
— “Experience applying AI or machine-learning methods to workforce planning, forecasting, or scheduling problems”
Professionals with strong cross-functional coordination skills, particularly in HR and operations
— “Work with HR, Operations, and Medical Operations to manage absenteeism, overtime, and productivity gaps”

Things to consider

Requires ownership of end-to-end labor analytics, not just monitoring or reporting
— “Own end-to-end analysis of Neko's labour performance and metrics”
Geographic flexibility is needed, as the role involves supporting clinics in multiple geographies
— “Support rota scheduling and shift coverage across clinics in multiple geographies”

How to stand out

Highlight your experience in designing forecasting models or AI tools for workforce planning
— “Explore AI-enabled approaches to structuring and organizing the workforce”
Emphasize your ability to translate complex labor metrics into strategic recommendations
— “Provide insights and recommendations to leadership on staffing and operational decisions”
Showcase your technical stack experience in building scheduling tools and dashboards
— “Design and build the forecasting models, dashboards, and staffing tools this role depends on”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Analyzed and understood Neko's labour performance and metrics
Developed short- and long-term labor forecasts

Typical background

Proven experience in building a workforce forecasting model

Skills & requirements

Required

Workforce ManagementLabour AnalyticsAi-enabled Workforce DesignData-driven Decision MakingCross-functional CoordinationRota Scheduling Support

Preferred

Shift-based Industry ExperienceMulti-site Workforce PlanningAi/ml Methods For Workforce Planning

Stack & domain

Workforce ManagementAi-enabled Workforce DesignAi/ml MethodsForecasting ModelsDashboardsStaffing ToolsSchedulingTime TrackingLeave ManagementAutomation OpportunitiesCross-functional CoordinationRota Scheduling SupportShift Bid ProcessesShift RotationsEmployee SatisfactionAI

About the role

Original posting from Neko Health via Ashby

MISSION
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
Neko Health is expanding into the US market, and this role is being created to make sure staffing, shift structures, and labor resources keep pace with that growth without compromising service levels or cost efficiency.
This is first and foremost a strategic, data-driven role. The Workforce Management Lead will analyze and understand Neko's labour performance and measuring end to end — from raw operational data through to the strategic staffing and cost decisions that data should drive — and will explore AI-enabled ways to structure and organize the workforce, rather than defaulting to manual or legacy scheduling methods. This role is also expected to contribute to day-to-day rota scheduling support.
What You'll Deliver in the First 6–12 Months
Strategic labour analytics (lead priority)
Own end-to-end analysis of Neko's labour performance and metrics — productivity, utilization, cost per labor hour, and labor waste — from raw data through to a strategic read leadership can act on, not just a monitoring dashboard.
Develop short- and long-term labor forecasts using historical data, seasonality trends, and business growth projections.
Provide insights and recommendations to leadership on staffing and operational decisions, including staffing adjustments during demand surges (e.g., flu season).
AI-enabled workforce design
Explore AI-enabled approaches to structuring and organizing the workforce — e.g., using AI/ML methods to improve shift-pattern design, coverage modeling, or forecasting accuracy — rather than relying solely on manual or legacy methods.
Identify and pilot specific opportunities where AI or automation can materially improve staffing efficiency or decision quality.
Data & systems build
Design and build the forecasting models, dashboards, and staffing tools this role depends on, rather than operating tools built by another team.
Structure the right tech stack for scheduling, time tracking, and leave management, and identify automation opportunities within it.
Cross-functional coordination
Work with HR, Operations, and Medical Operations to manage absenteeism, overtime, and productivity gaps, using the labour-analytics work above to inform those conversations.
Day-to-day: rota scheduling support
Support rota scheduling and shift coverage across clinics in multiple geographies, ensuring the right staffing mix across shifts (days, evenings, weekends).
Support shift bid processes and shift rotations to optimize coverage and employee satisfaction.
Minimum Qualifications
Proven experience of building a workforce forecasting model, staffing tool, or scheduling dashboard from scratch — not only configured or operated one built by another team or vendor.
Experience applying AI or machine-learning methods to workforce planning, forecasting, or scheduling problems.
Has owned workforce planning and labour-metrics analysis across multiple sites
Strong analytical skills with proficiency in data tools (e.g., Excel, Tableau, SQL) and workforce planning systems.
Excellent written and verbal communication skills in English.
Preferred Experience
Background in any shift-based, multi-site industry (e.g., retail, logistics/warehousing, aviation, , hospitality, manufacturing) is valued as much as healthcare experience.

Source: Neko Health careers (Ashby)